Upgraded to Tahoe but can't get Displaylink to work

[CarlRoberts]

I bought a new MacBook Air with M4 chip. I transferred all my data, then upgraded to Tahoe. When I got home and conencted to my external monitors, they would show but the performance on them (mouse, keyboard, scrolling) was extremely slow. Spent 3 hours with Apple support got no where. Downloaded the new Display link driver. Now I can't get the external displays to work at all.

Spent way too much time on this and need help soon!

[Szymon]

Hi CarlRoberts,

Could you please follow this article: https://support.displaylink.com/knowledgebase/articles/755301-how-to-report-macos-issues-to-displaylink and send problem description with logs to: technical-enquiries@synaptics.com?

Regards,
Szymon

[stonemount445]

The issue is, you are not going to get any responses. I sent a message and logged 4 days ago for the same exact issue and did not even get a confirmation or ticket number. The forum is full of people having the same exact issue and ZERO responses or ZERO acknowledgment that there is a problem with Tahoe 26.3.

[Szymon]

Hello,

I’m sorry about your recent experience. You're right that the current ticketing system doesn’t send automatic confirmation emails when a request is logged. We are evaluating a replacement.

Regarding Tahoe 26.x on macOS: based on all the investigations we’ve conducted so far across multiple reports, we can confirm that there is no DisplayLink‑specific issue tied to the Tahoe 26.x update. While some cases may appear related to the update, each has ultimately been traced to different, unrelated causes.

Since this is your first post, would you share your issue, or any hint how I can identify the ticket you raised to check its status?

Regards,
Szymon

[irene11]

The issue is, you are not going to get any responses. I sent a message and logged 4 days ago for the same exact issue and did not even get a confirmation or ticket number. The forum is full of people having the same exact issue and ZERO responses or ZERO acknowledgment that there is a problem with Tahoe 26.3.

stonemount, I feel the same way. I logged a ticket and was told the issue was that my computer didn't recognize the monitors were plugged in.

But if the series of events went "updated the DisplayLink driver > monitors no longer work > upgraded to Tahoe in hopes that would fix it > uninstalled driver > reinstalled driver > still doesn't work," why is that being interpreted as "not a DisplayLink problem"?

At least for me, DisplayLink driver update caused the initial problem, period. Using logs that show x or y problem is just avoiding the reality that for a lot of people on this forum, their monitors worked perfectly before they upgraded the driver. The logs don't show the before, only the broken after.

[Manoj77]

I bought a new MacBook Air with M4 chip. I transferred all my data, then upgraded to Tahoe. When I got home and conencted to my external monitors, they would show but the performance on them (mouse, keyboard, scrolling) was extremely slow. Spent 3 hours with Apple support got no where. Downloaded the new Display link driver. Now I can't get the external displays to work at all.

Spent way too much time on this and need help soon!

I had a similar problem and the solution was to use the displaylink manager removal tool available on the Synaptics site to remove al existing DL management software/drivers. restart, and then reinstall to the latest driver. Hopefully that will work as it did for me.