Anker Prime / macOS Sleep/Wake Issues

[dickenam]

Hi All,

I have an Anker Prime dock running the Display Link software pushing to 2 external monitors (Viewsonic UX3211 via straight HDMI and Dell U2722D via straight Display Port). The host is a MBP 14" with M4 Pro with Apple Magic KB and Trackpad peripherals. I run this setup with the clamshell closed.

Once the machine goes to sleep, I cannot get the monitors to wake reliably without opening the lid or reseating the cables (I do not have a problem waking the machine when the lid is open, apparently). This setup works flawlessly once I get it up and running again.

I have tried all sorts of OS power settings changes (thanks Google Gemini!) to no avail. Is it the BT peripherals? Is it shoddy HDMI cable? A setting I am missing? Pls halp.

[Szymon]

Hi,

Despite multiple attempts we were unable to reproduce this symptom. We've testing using the same setup as in the description.

I assume you are on the latest macOS 26 and DisplayLink Manager 16.0?

Regards,
Szymon

[thaoula]

Defintel'y having this issue.

1. It takes a long time to make the attached monitor primary when connect a MacBook Pro with the lid closed.

2. After using the monitor for a while, if you go away and comeback after laptop sleeps. Triggering the laptop to wake by keyboard / mouse will many times result in the screen waking up in a some very low resolution that cannot be resolved without taking out the cable and connecting it again.