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-   -   Surface Pro [1796 model] multiple monitors surface dock // d6000 dock issues (https://displaylink.org/forum/showthread.php?t=66082)

surfacePro123 05-30-2018 11:06 AM

thanks again for trying to help

https://imgur.com/qxHmCg5

AlbanRampon 05-30-2018 12:07 PM

Alright, can you try the following driver?
https://downloadcenter.intel.com/dow...Windows-15-60-

You MUST use the ZIP file and go through Device Manager to manually select the driver.
Here is the process:
https://www.intel.com/content/www/us...s-drivers.html

The second number is the branch. The first is the level of graphics supported and the last is the driver version.
The 20 branch you use is newer than the 60 where the OpenGL bug was fixed, but they might have regressed the change by mistake.
If everything works fine on 60, then the issue comes from the graphics driver.
If it still doesn't work on 60, then the most likely candidate would be the application as we have verified the fix on the 60 branch in our labs and with multiple users.

Kind regards,
Alban

surfacePro123 05-30-2018 01:00 PM

Thanks for the help. so its an older driver? is that ok to use? will it cause me other problems?

AlbanRampon 05-30-2018 01:03 PM

The driver branch you are using today did not exist when your computer was manufactured.
It had to be shipped with a previous generation driver.


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