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-   -   The thing keeps disconnecting and reconnecting every 5 seconds (https://www.displaylink.org/forum/showthread.php?t=62345)

michaelson10012 01-17-2014 06:44 AM

I also faced this problem. Your guide really helped me to solve this issue. Thanks for sharing this link.

JamesH 01-19-2014 02:50 AM

Quote:

Originally Posted by surface2 (Post 72832)
This needs to be fixed as I am having the exact same problem on 4 different Surface 2 Pros. Never had a problem with this on Windows 8. Only on Windows 8.1. You are not alone rg12 :(

Hi,

I need the logs from this tool to investigate your issue.
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

JamesH 01-21-2014 06:01 PM

Quote:

Originally Posted by lferrao (Post 72831)
JamesH, I did this and sent you the file for this exact same issue, I never heard from you since. The file is here:
http://www.displaylink.org/forum/sho...85&postcount=9

Thanks - I raised this issue internally when you provided the logs.

I'm now asking for an update on this. Apologies for the delay.

In Device Manager, with the dock attached, try disabling the ability on each of the USB Root Hubs for Windows to disable the device in order to save power, restart the system and see if the problem still occurs.

http://i.imgur.com/uQj21p2.jpg

Thanks,
James

jdavidson00 01-21-2014 10:07 PM

Also having issue
 
I'm appear to be having the same issue.

Windows 8.1; All Driver updates.
Using a pair of dell 2340t monitor Daisy Chained to my Dell Laptop via usb 3.0 port.

Dual monitors reset, renegotiate, and re-display. usually re-homing my apps onto my laptop display.

The only resolve I have is to unplug one of the monitors.

I do not have this issue on non-windows 8.1 Systems. Mac, Windows 8, win7 all work fine.

I have tried all different driver versions, I have used the display link driver cleaner, I have tried with disabling usb power saving.

I can private message you a dump of the tool if you'd like

JamesH 01-24-2014 02:30 PM

Quote:

Originally Posted by jdavidson00 (Post 72961)
I'm appear to be having the same issue.

Windows 8.1; All Driver updates.
Using a pair of dell 2340t monitor Daisy Chained to my Dell Laptop via usb 3.0 port.

Dual monitors reset, renegotiate, and re-display. usually re-homing my apps onto my laptop display.

The only resolve I have is to unplug one of the monitors.

I do not have this issue on non-windows 8.1 Systems. Mac, Windows 8, win7 all work fine.

I have tried all different driver versions, I have used the display link driver cleaner, I have tried with disabling usb power saving.

I can private message you a dump of the tool if you'd like

Hi,

Please send the logs along with a reference to this thread to:
technical_enquiries @ displaylink.com

Thanks,
James

JamesH 01-26-2014 09:13 PM

Hi,

Thanks for the logs.

Does this happen on all the notebooks USB ports?

James

jdavidson00 01-27-2014 09:55 PM

Yes, I have two USB ports on the dell, experience the same issue on both.

Didn't have any problem before I upgraded to windows 8.1, even with a clean install of windows 8.1.
Windows 8.0 had no issues.
My MacBook air has no issues.

JamesH 01-31-2014 02:58 PM

Hi,

Thanks - have raised this internally.

Will get back to you when I know more.

Thanks,
James

Dan 01-31-2014 08:22 PM

Have you tried disabling selective suspend?

Can you follow the instructions here:

http://blogs.msdn.com/b/usbcoreblog/...ost-title.aspx

and see if it helps?

Witchfinder 02-05-2014 01:31 PM

Similar problem on my Sony Multi-Flip 13A. Windows 8.1 seems to hate DisplayLink. I might get a lucky boot, where it runs fine for hours, but most of the time I get constant video resets/redetects every time I open, close, minimise, maximise or switch an application. Very frustrating! Log/data files sent.


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