Having the same problem with getting sofware to Install
 

I followed the thread above and still not able to install software. Getting the message that other USB software is installed. I did have some of the services running that were mentioned above and have gone in to the CMD prompt at ran the sc delete command.

I am attaching the last log file for you to look at and tell me what service is still running to cause the install fail.

Thanks for your help,
Ray

Found some additional MCT software running
 

I went into Windows task manager and found two MCT utilities still running. I then went into CCleaner and saw that in the Startup that there was a MCTUtility exe file. I disabled this from startup and then went to the folder with the executables and renamed several files with a .bu extension so they would not run. The folder these were in was called DesktopUtil and the file names were:

FDispPos.exe MCTDesktopSvr.exe MCTDUtil.exe MCTDUtil.ini MCTHOOKKEY.DLL Util-Desktop.exe

Rebooted PC then went into Task manager to verify MCT process were not running then tried to reinstall software. Still getting the USB compatibility software failure.

I am attaching the latest log file. If you can look at this one and see what is still causing it to fail.

Thanks,
Ray

Hi,

The compatcheck tool has flagged up the existence of "MCTDesktopSvr.exe"

From the command line try "sc delete MCTDesktopSvr"

Thanks,
James

Was able to install the Software
 

Deleted the last program you recommended and that was it. I was able to load the software and everything works great.

Thanks for your help,
Ray

Thanks for the update. I've now added these extra steps to the knowledgebase article to help others.

Wim

DisplayLink has detected USB graphics software from different vendor
 

Hi Team,

I'm trying to install "DisplayLink_7.5M2" to my Samsung ATIV Book 9 NP900X4C-K01AU - Running Windows 8.1

When installing the software I receive the following error:

"DisplayLink has detected USB graphics software installed form a different software vendor"

I've follows the trouble shooting tips from your knowledge base without success.

Attached is the results from the support tool.

Thanks

Hi,

Please run this tool http://www.displaylink.com/support/ticket.php?id=365 and attach the output of it.

Thanks,
James

DisplayLink System Compatibility Check V7.5 M0
 

James,

I ran the "DisplayLink System Compatibility Check V7.5 M0"

and got the following error: DisplayLink has detected USB graphics software installed from a different vendor. This software is not compatible with DisplayLink graphics software and must be uninstalled before DisplayLink software can be installed"

The more information link takes me to this page: http://displaylink.com/support/ticket.php?id=360

I hit the continue button and the system tells me "DisplayLink compatibility check failed"

Hi,

In the directory where you ran the CompatCheck tool there should be a file named DlCompatCheck.log - can you attach that so I can advise?

Thanks,
James

DICompatCheck
 

File attached