hello
here is the teminal answer
-r-xr--r--@ 1 root wheel 1447600 22 nov 14:25 PrivilegedHelperTools

Right OK that's the problem then. Repair permissions can not repair this because it's not the right kind of object.

That seems to be a link to something else and not a directory.
In that location there should be a directory with permissions drwxr-xr-t

I don't really want to risk breaking anything on your system but if it were mine I'd move whatever /Library/PrivilegedHelperTools is to somewhere else.
Then create the directory, adjust permissions etc. as per previous instructions.

Otherwise the safest is an OS reinstall of course to make sure all the OS files and directories are at the right place. But it takes quite some time.

Cheers,
Carlo

i am a time capsule user, so i think it's possible to restore system if something goes wrong.
where do you think i should move the /Library/PrivilegedHelperTools 's file?
and what do you mean by ''create the directory''? that i should create a new folder in Library and put the PrivilegedHelperTools in?

2.4b not working for me either
 

I sent an email on Monday with my issues. No reply. It was working on Friday and then it stopped. Saw the new 2.4b install on Monday, did that, still not working. What to do? If can't fix please tell me how to return. Thanks

Attached is the zip file you need for the logs, etc.

hello
i moved the PrivilegedHelperTools into a new folder and made the followed step (uninstall, disk permissions, install)
well, that is made the curious thing ... a smaller screen, and let black band and two side of the real screen.
so i started displaylink information program (results in attached file)
after uninstall 2.4 displaylink drivers, it come back to normal, but now if i install it again it directly make the curious screen result ...

what should i do?

Hi xav,

Are you sure it's not in mirror mode? Can you check the arrangement tab in the Displays system preference?

Carlo

Hello. I have now sent an email & also posted a message to this forum with no response to either. Please contact me back so we can troubleshoot this issue or please tell me how I can return this non-working product. Need to hear back today. Thanks

hi carlos
you were right, i was just in mirro mode... i did not know this mode.
now, it's ok you solved my problem carlos.
great software, great support
thanks displaylink

but it still 2 problems,
on the main screen, display sparkle at some places on few website
and on the second screen the mouse is slower...

any idea?

Difficult without a video but sparkle seems to suggest flickering pixels. That is usually symptom of a bad digital video connection. Usually it's the cable but could be the device or the monitor.
The best thing in this case is to try different combinations of connections to identify the problematic piece of hardware.

The mouse performance depends on many factors but in general on Mac DisplayLink screens will have more lag than the internal screen if you are updating a big part of the screen, for example dragging a big window.
We are looking at further performance improvements though so keep an eye for driver updates.

Carlo

Hi Charlotte,

In the logs you captured there are no DisplayLink devices reported. If the device was connected when you captured the logs it could be a HW issue.
I'd suggest to contact the manufacturer for further debugging or a possible product return.

Best regards,
Carlo