Hello,

If this is a hardware issue as we suspect you will need to contact your manufacturer or a retailer from whom you have bought the device. DisplayLink is a semiconductor company that provides technology needed for the docking stations. We do not manufacture, design or sell any end user products.

May you please describe me in details what do you mean by not the best resolution on HDMI monitor? Is the display blurred or you are not able to have certain resolution that the monitor is capable to project?

You may also record a short video to show me the issue while the monitor is working.

Thank you for any additional information that may come in handy.

Best regards,
Jakub