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-   Mac Software (https://www.displaylink.org/forum/forumdisplay.php?f=30)
-   -   Problem with Ventura 13.4 (https://www.displaylink.org/forum/showthread.php?t=68798)

solo-act 07-10-2023 01:55 PM
Quote:
Originally Posted by JLW827 (Post 95552)
I'm having the same issue. As soon as my MacBook Air goes to sleep, the monitors will not wake back up. I have to unplug the USB-C cable, turn off the power to the port, then turn everything back on. It's super frustrating.
=
I have to power cycle my dock as well. Just had to do it again so I ran their logger app and emailed the log to their support. Here's the link for doing that.

https://support.displaylink.com/know...to-displaylink

solo-act 07-11-2023 01:42 PM
Update:

Not sure if this helps anyone -- Daniel from support got back and recommended these steps but didn't say if they actually solve the problem or if they're just a workaround. I did them and it has cleared up the issue FOR NOW.

1. download the DisplayLink Support Tool available here
3. log into your computer.
4. Run the DisplayLink Support Tool.
5. In top menu bar, click on Advanced and select Reset Screen Layout:
6. If needed, go to Mac settings and reconfigure your display layout

Daniel also created an internal complaint for the problem so DisplayLink techs can try to solve it asap.

solo-act 07-12-2023 01:43 PM
Yesterday's support person said DisplayLink techs do not know why external monitors are not coming up. I'm guessing the more logs we can send them, the better our chances.

hufflefluff 07-15-2023 01:50 AM
link to support tool is missing ... can you pls repost :)

Quote:
Originally Posted by solo-act (Post 95567)
Update:

Not sure if this helps anyone -- Daniel from support got back and recommended these steps but didn't say if they actually solve the problem or if they're just a workaround. I did them and it has cleared up the issue FOR NOW.

1. download the DisplayLink Support Tool available here
3. log into your computer.
4. Run the DisplayLink Support Tool.
5. In top menu bar, click on Advanced and select Reset Screen Layout:
6. If needed, go to Mac settings and reconfigure your display layout

Daniel also created an internal complaint for the problem so DisplayLink techs can try to solve it asap.

solo-act 07-20-2023 01:37 PM
Quote:
Originally Posted by hufflefluff (Post 95578)
link to support tool is missing ... can you pls repost :)
https://www.synaptics.com/products/d...s-support-tool

ag-town 07-22-2023 08:12 PM
I am also having this problem. I did steps 1 through 4 and sent the log to support but I am not sure how to do step 5. Where is the "Advanced" button you used to reset the screen layout? I would like to use this even as a workaround until they fix the underlying problem. Thanks!!

Quote:
Originally Posted by solo-act (Post 95567)
Update:

Not sure if this helps anyone -- Daniel from support got back and recommended these steps but didn't say if they actually solve the problem or if they're just a workaround. I did them and it has cleared up the issue FOR NOW.

1. download the DisplayLink Support Tool available here
3. log into your computer.
4. Run the DisplayLink Support Tool.
5. In top menu bar, click on Advanced and select Reset Screen Layout:
6. If needed, go to Mac settings and reconfigure your display layout

Daniel also created an internal complaint for the problem so DisplayLink techs can try to solve it asap.

solo-act 07-27-2023 01:52 PM
Quote:
Originally Posted by ag-town (Post 95599)
I am also having this problem. I did steps 1 through 4 and sent the log to support but I am not sure how to do step 5. Where is the "Advanced" button you used to reset the screen layout? I would like to use this even as a workaround until they fix the underlying problem. Thanks!!
You have to:
1. download and install the support tool.
2. launch the support tool
3. on Mac, next to the little apple on the top menu bar (top left of your screen) you click "advanced"
4. when you click that, the 3rd option down is reset screen layout.

It's not a good sign that in the past few weeks I'm contributing more support and knowledge in this forum than DisplayLink is.

dave g 07-27-2023 04:57 PM
Yes. me too. MB168B connected to a mac mini m1. Ventura 13.4 no useage as extended display. shows screen, but cannot use...mouse doenst extend, useless...

harapeko 07-28-2023 01:12 PM
I installed DisplayLink, but my monitor is not connected.
I tried "reset screen layout" but it didn't work.

M2 Ventura 13.5
MBA & MBP��

---------
2023/8/2
I found the cause.

I had a Mac connected to a 3.2 Gen1 USB-A port
I needed to connect to the correct upstream port

Case solved.
Thank you.


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