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-   -   Sanzang Master 10 in 1 stopped working (https://www.displaylink.org/forum/showthread.php?t=69817)

Szymon 02-13-2026 07:20 AM
Hi SteffiMuehl,

In the process of troubleshooting our support engineer is contacting you via email. Let me or him know if anything what he requested to do is unclear.

Regards,
Szymon

mmf0301 02-16-2026 04:43 PM
Szymon

After I downloaded the drive and connected everything, the monitors do not connect. The monitors just stay blank. Please advise.

SteffiMuehl 02-17-2026 09:12 AM
Dear Szymon,

i still haven't got an email from the Support team! Could you maybe talk to them so i'll get an answer anytime soon!

Thanks!!!!

Greetings,


Quote:
Originally Posted by Szymon (Post 99202)
Hi SteffiMuehl,

In the process of troubleshooting our support engineer is contacting you via email. Let me or him know if anything what he requested to do is unclear.

Regards,
Szymon

Szymon 02-18-2026 08:56 AM
Could you please verify spam folder in your email box? Last week there was a reply sent to you.

Regards,
Szymon

mmf0301 02-18-2026 05:42 PM
Quote:
Originally Posted by mmf0301 (Post 99220)
Szymon

After I downloaded the drive and connected everything, the monitors do not connect. The monitors just stay blank. Please advise.
Following up!!!!

SteffiMuehl 02-20-2026 04:46 PM
i do check my spam folder every day! There is no Mail!

I did send a follow up mail to my last mail on Wednesday (18.2.) - again no answer so far!

Greetings.

Quote:
Originally Posted by Szymon (Post 99228)
Could you please verify spam folder in your email box? Last week there was a reply sent to you.

Regards,
Szymon

SteffiMuehl 03-04-2026 08:31 AM
Dear Szymon,

again! can you PLEASE give me an update!!!!


Greetings,
SteffiMuehl


Quote:
Originally Posted by SteffiMuehl (Post 99239)
i do check my spam folder every day! There is no Mail!

I did send a follow up mail to my last mail on Wednesday (18.2.) - again no answer so far!

Greetings.

Szymon 03-04-2026 02:48 PM
Hi Steffi,

Based on the analysis via support, it has been concluded that most likely the problem is with the hardware, so no software updated can address this situation - I'm afraid we won't be able to help in this case.

That was the last reply message from technical support:
Quote:
The dock is not detected correctly in this situation. I can only suggest contacting the manufacturer of the dock.
Regards,
Szymon

SteffiMuehl 03-19-2026 09:30 AM
Dear Szymon,

i can't get in touch with the producer of the hardware, i already texted them 3 times.
Can you be any asisstent in getting in touch with them???


Thanks in Advance,
Steffi

Quote:
Originally Posted by Szymon (Post 99276)
Hi Steffi,

Based on the analysis via support, it has been concluded that most likely the problem is with the hardware, so no software updated can address this situation - I'm afraid we won't be able to help in this case.

That was the last reply message from technical support:


Regards,
Szymon

Szymon 03-19-2026 02:05 PM
Hi Steffi,

Thanks for your message. This forum is intended for community discussion only, and we’re not able to assist with contacting hardware manufacturers.

Thanks for your understanding

Regards,
Szymon


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