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-   -   Displaylink driver 8.0 M.0 Mouse & Keyboard Lag (https://www.displaylink.org/forum/showthread.php?t=64631)

mag 08-30-2016 12:31 PM

Tried 8.0 M2 drivers today, still lagging, support tool output attached (EDIT: later removed).

I reproduced it with all external USB devices disconnected, only external display (in the Replace display mode - Show only on 2) and Ethernet cable connected to the dock.

Restarted Windows, logged in, moved around with the cursor (using the builtin touchpad) - the occasional lag was there (cursor stuttering on the display). Similar lag also visible when typing on the keyboard.

Back to 7.9 M7 with no lag.

AlbanRampon 08-30-2016 01:50 PM

Hello mag,
Then similar reasons to everyone else. Don't use replace mode until Microsoft sends the Windows Update fixing the OS. You need at least one monitor on the primary graphics card to be switched on for Windows not to put it to sleep and DisplayLink to have to wait for it to wake up to get pixels.
I'll post here when I know it's on its way.
Kind regards,
Alban

Quote:

Originally Posted by mag (Post 81033)
Tried 8.0 M2 drivers today, still lagging, support tool output attached.

I reproduced it with all external USB devices disconnected, only external display (in the Replace display mode - Show only on 2) and Ethernet cable connected to the dock.

Restarted Windows, logged in, moved around with the cursor (using the builtin touchpad) - the occasional lag was there (cursor stuttering on the display). Similar lag also visible when typing on the keyboard.

Back to 7.9 M7 and no lag.


mag 08-30-2016 02:14 PM

Do You know whether the fix is already in the works/testing at least (so there's a good chance it won't take several months for it to be released)?

AlbanRampon 08-31-2016 01:03 PM

@Mag,
The fix is done and verified fixed in Redstone 2. A few big companies have asked for a backport as I flagged earlier in the thread.
In the meantime, activate all monitors.
If you keep 7.9 M7 and get new Intel/nVidia/AMD/Exotic graphics drivers with WDDM 2.1, then you may not be able to use your computer anymore. Up to you, of course.

@Bert,
Thanks for the details. There is something in the backlog for the mouse pointer scheduled for 8.1 later this year.
That's only a first step to keep improving the new driver architecture.

Kind regards,
Alban

DougG 09-02-2016 10:49 PM

I have activated all monitors (laptop now open (previously closed), and two external monitors connected) and my mouse and keyboard lag seems to have disappeared. Just confirming the workaround.


Quote:

Originally Posted by AlbanRampon (Post 81051)
@Mag,
The fix is done and verified fixed in Redstone 2. A few big companies have asked for a backport as I flagged earlier in the thread.
In the meantime, activate all monitors.
If you keep 7.9 M7 and get new Intel/nVidia/AMD/Exotic graphics drivers with WDDM 2.1, then you may not be able to use your computer anymore. Up to you, of course.

@Bert,
Thanks for the details. There is something in the backlog for the mouse pointer scheduled for 8.1 later this year.
That's only a first step to keep improving the new driver architecture.

Kind regards,
Alban


Brock 09-03-2016 09:42 AM

Doug,
How do you activate all monitors??

DougG 09-03-2016 12:45 PM

To activate just means that all of them are enabled and recognized by Windows 10.

Open up your laptop, and with all external monitor connected and turned on, right click on desktop, select "Display settings."

You may need to click "Detect" and then "Identify" to enable all monitors and to determine which monitors are considered #1, #2, and #3. If you don't see all your monitors, try unplugging the displaylink USB cable, and plug it back in.

From there, you'll need to individually click each monitor and in the "Multiple Displays" dropdown, select how you want that monitor to be configured, and also select which monitor will be your main display (see Main Display checkbox). You'll have to play around with the settings for your specific preferences.

Also see this Youtube video starting at 49 seconds for a quick demo: https://www.youtube.com/watch?v=Yl7U4uGZE5M



Quote:

Originally Posted by Brock (Post 81102)
Doug,
How do you activate all monitors??


AlbanRampon 09-03-2016 01:01 PM

I've been informed that Microsoft has agreed to make the fix available to Windows 10 v1607.
It is expected to be part of the September 2016 cumulative patch.
This means we don't have much longer to wait now.

Windows Insiders Program (WIP) users should already have the fix if you use a build later than 14906-14909. I am NOT recommending standard users to go to the WIP, that's a beta OS.

DougG 09-04-2016 08:47 PM

Thank you for the update.


Quote:

Originally Posted by AlbanRampon (Post 81105)
I've been informed that Microsoft has agreed to make the fix available to Windows 10 v1607.
It is expected to be part of the September 2016 cumulative patch.
This means we don't have much longer to wait now.

Windows Insiders Program (WIP) users should already have the fix if you use a build later than 14906-14909. I am NOT recommending standard users to go to the WIP, that's a beta OS.


gdx 09-06-2016 06:13 AM

Quote:

Originally Posted by AlbanRampon (Post 81105)
I've been informed that Microsoft has agreed to make the fix available to Windows 10 v1607.
It is expected to be part of the September 2016 cumulative patch.
This means we don't have much longer to wait now.

Windows Insiders Program (WIP) users should already have the fix if you use a build later than 14906-14909. I am NOT recommending standard users to go to the WIP, that's a beta OS.

I'm on WIP Build 14915 with 8.0 M2 driver now and coudn't notice any lag, most probably this issue was resolved

mag 09-14-2016 11:01 AM

Just to let you know..
I updated Windows 10 to the September cumulative update (KB 3189866) and then retried with DisplayLink drivers 8.0 M2 (after uninstalling drivers 7.9, restarting, running the cleaner tool, reatarting again, then installing 8.0 M2).
The lag is still there and there doesn't seem to be any difference at all. Perhaps the fix for Windows wasn't backported to the September update or so, I don't know.

AlbanRampon 09-14-2016 12:52 PM

Hello,
The description of that package is that this is a security update.
Like with any KB, you can get what it is supposed to fix from Microsoft website
KB3189866 - Cumulative update for Windows 10 Version 1607: September 13, 2016

The lagging issue is not a security problem.

johnnewmun 09-14-2016 03:14 PM

I am still experiencing the lag after the update as well. Alban - Are you then suggesting that the update wasn't included in the September Cumulative Update? I'm sure the reason Mag is asking is because you indicated it would be included in the September Cumulative Update. Are you suggesting that Microsoft will put out another September Cumulative Update?

Quote:

Originally Posted by AlbanRampon (Post 81201)
Hello,
The description of that package is that this is a security update.
Like with any KB, you can get what it is supposed to fix from Microsoft website
KB3189866 - Cumulative update for Windows 10 Version 1607: September 13, 2016

The lagging issue is not a security problem.


mag 09-14-2016 04:03 PM

Quote:

Originally Posted by AlbanRampon (Post 81201)
Hello,
The description of that package is that this is a security update.
Like with any KB, you can get what it is supposed to fix from Microsoft website
KB3189866 - Cumulative update for Windows 10 Version 1607: September 13, 2016

The lagging issue is not a security problem.

AFAIK that isn't exactly correct. They highlight the security updates but those aren't the only ones included.

EDIT:
By the way, this page highlights some non-security content of these cumulative updates and the KB 3189866 contains quite a few of such fixes: https://support.microsoft.com/en-us/...update-history

If that fix isn't really supposed to be included in the KB 3189866 cumulative update, in which kind of September 2016 cumulative patch that You mentioned is..?

AlbanRampon 09-14-2016 05:45 PM

The first three words say "This security update" and everyone here said it doesn't fix it.
I don't have a KB number, otherwise I would have linked to it.
Everyone receives an email each time someone puts a message in this very long thread. That's why, to respect everyone's inbox, I intend to only post when I have something definite on this thread from now on.

Brock 09-20-2016 11:07 AM

Has everyone resolved this lagging issue? Seems to have gone quiet here, but my laptop still stuttering

johnnewmun 09-21-2016 01:15 AM

Quote:

Originally Posted by Brock (Post 81252)
Has everyone resolved this lagging issue? Seems to have gone quiet here, but my laptop still stuttering

Nope, the problem still remains, but apparently DisplayLink has no additional information on it unfortunately.

Albon - And by the way, I have never received a single e-mail because of anyone posting to this thread.

AlbanRampon 09-21-2016 04:11 PM

I will query Microsoft on the status during our next call.
If you don't receive notifications, it means you are not subscribed to the thread. I would expect people who don't wish to come everyday to subscribe for email updates when their thread is updated.

bkdude 09-22-2016 12:15 PM

Mouse Lagging and
 
Same issue happening to me on several Windows 10 devices loaded with the Anniversary update. Attempts to roll back the driver to 7.9 m7 have been cumbersome and inconsistent.


Another poster identified the symptoms succinctly:


Windows Driver Foundation (WUDFHost.exe) appears to have something to do with this. CPU usage from it spikes when there is more going on such as video, cursor movement, or basically anything that is changing on the displays.


Hardware:

Surface Pro 3
Lenovo x1 Carbon
Lenovo Yoga
HP Elitebook
*Lenovo USB 3.0 Dock

Would like to see the resolved asap.

perlamoldovei 09-24-2016 03:34 PM

6 Windows updates that may cause the issue
 
I have the same problem after the last Windows 10 updates, yesterday on one computer and today on another one.
Updates that were installed today on second computer:
Security update for Microsoft Windows (KB3193494)
Security Update for Adobe Flash Player
Update for Microsoft Windows (KB176936)
Update for Microsoft Windows (KB176935)
Update for Microsoft Windows (KB176937)
and an unspecified one:
Update for (KB2504637)

Hope this issue will be solved soon as it causes serious productivity issues.

AlbanRampon 09-29-2016 08:59 AM

The Microsoft Windows Update to address this is still planned for September I was informed.
It is progressing through the internal rings before getting to Insiders and the public.

Simon! 09-29-2016 10:38 AM

I got the exact same problem, basically unusable

I rolled back to the pre Anniversary Win 10 update and reinstalled 7.9 M5 drivers from here:

http://www.displaylink.com/downloads/windows

Works perfectly again

Simon! 09-29-2016 10:51 AM

Sure I already replied to this

Had the same issue, so rolled back to pre Win 10 Anniversary update and reinstalled 7.9 M5 release for Windows from here - http://www.displaylink.com/downloads/windows

Works perfectly again

p7ayfu77 09-29-2016 07:53 PM

KB3194496 released today may fix this and other issues
 
Hi just seeing a KB update coming through today.

KB3194496

This may be the one!
Installing and will give some feedback.

Thanks

AlbanRampon 09-30-2016 12:38 AM

Quote:

Originally Posted by p7ayfu77 (Post 81377)
Hi just seeing a KB update coming through today.

KB3194496

This may be the one!
Installing and will give some feedback.

Thanks

Thanks for the flag, I'll get a tester to validate this in the morning.
From the name, date, size and modified file list, I also think it should be the one we've been waiting for...

Brock 09-30-2016 04:14 AM

Quote:

Originally Posted by AlbanRampon (Post 81383)
Thanks for the flag, I'll get a tester to validate this in the morning.
From the name, date, size and modified file list, I also think it should be the one we've been waiting for...

Just downloaded this update and the lag has finally disappeared!

DaveTheBrave 09-30-2016 06:39 AM

Hallelujah! ...... kinda
 
Can also confirm that lag is significantly reduced with this update, even with laptop screen disabled which is the greatest improvement to me. Stutter is definitely 100% gone, I do still feel the tracking lag though but honestly this may be as good as the dock allows it to be on Win10 AU.

I tried briefly on my colleague's setup who is still on 1511+7.9 and we both feel the difference when switching between each other's computers. It's not major, but it's definitely there. AU introduced ~50ms of mouse tracking delay and during cpu intensive tasks Everything slows down but uh... I guess you win some and lose some. It works well enough for me to not really bother anymore.

Cheers Alban for following this issue up.

AlbanRampon 10-03-2016 05:05 PM

Quote:

Originally Posted by DaveTheBrave (Post 81388)
Can also confirm that lag is significantly reduced with this update, even with laptop screen disabled which is the greatest improvement to me. Stutter is definitely 100% gone, I do still feel the tracking lag though but honestly this may be as good as the dock allows it to be on Win10 AU.

I tried briefly on my colleague's setup who is still on 1511+7.9 and we both feel the difference when switching between each other's computers. It's not major, but it's definitely there. AU introduced ~50ms of mouse tracking delay and during cpu intensive tasks Everything slows down but uh... I guess you win some and lose some. It works well enough for me to not really bother anymore.

Cheers Alban for following this issue up.

You're welcome.
We do have performance improvements lined up on Win10 AU.
Some of which will be delivered in 8.1 driver linked with the mouse cursor especially, with further ongoing work.
We laid the foundation, we are improving stability, and then performance/features.
Kind regards,
Alban

Simon! 10-12-2016 01:37 PM

This is a Windows update as opposed to a DL update?

My machine just auto updated, and now I've got massive lag back again

Do I really have to revert back to a previous build every time this happens?

Are DL working on a solution?

CPU Usage - DisplayLinkManager Application - 22% +

Simon! 10-12-2016 03:18 PM

Actually, seems to be ok now

DL manager app at 0.x% as you'd hope

I'll monitor and update if it comes back

AlbanRampon 10-12-2016 05:14 PM

Sweet.

The next official release for our Windows driver will be 8.0 M3, with bug fixes.

I talked about mouse cursor improvements planned as first performance improvements available in a future release and I'm happy to report this is complete.
That will be part of our Windows driver release 8.1, planned for the end of the year.
As the performance change is quite impressive on 4K monitors, we are looking at providing a development build for 8.1, once we have had some testing done.
I will post more when I have a package so people who wish to test, and understand that a development build is NOT of release quality, can get it.

jfcabana 12-27-2016 09:21 PM

Lag issue
 
1 Attachment(s)
Hi AlbanRampon,

I am also experiencing serious lag since upgrading to the Anniversary Update. Everything was smooth before that. My laptop is a Toshiba Satellite P50-A, connected to a Toshiba Dynadock U3.0. I did a clean install of the AU instead of upgrading my previous installation. I just updated now to the latest DisplayLink release 8.1.843.0, with no improvement to the lag issue.

The mouse cursor lags when using the wired mouse connected to the dock, but not if I move a wireless mouse connected directly to the computer. I only play a single game, Civilization 5, which was running smoothly previously. Since the upgrade to AU, the game lags to the point where it becomes unplayable. It's not only the mouse cursor that stutters, but the whole game becomes VERY unresponsive. Runs smoothly when the dock is disconnected and playing directly on the laptop screen.

I noticed that the lags gets significantly worse whenever I open a picture with the Windows Photos app. Not only the mouse lags, but every graphical animation or movement, like moving a window or opening a menu, is buggy.

Please find the attached log file to help you diagnose the problem.

Thanks,
JF

KsaRedFx 01-05-2017 02:24 AM

Two of my posts in reply to this thread have been deleted.
I'm fairly disappointed.

I'm having severe issues with DL 8.1 and latency much like jfcabana.
I'd love some form of resolution or advice, but my post has disappeared twice.

AlbanRampon 01-05-2017 02:30 AM

Quote:

Originally Posted by KsaRedFx (Post 82365)
Two of my posts in reply to this thread have been deleted.
I'm fairly disappointed.

I'm having severe issues with DL 8.1 and latency much like jfcabana.
I'd love some form of resolution or advice, but my post has disappeared twice.

I don't delete content unless it is insulting or inappropriate. No point in removing a post when someone can repost here or elsewhere!
Either you posted the same thing several times and duplicates were removed or you listed something from another thread and it has been merged there.

KsaRedFx 01-05-2017 02:33 AM

I didn't do any of that, in fact one of them was an edit to an existing post that simply disappeared after I edited it...

AlbanRampon 01-05-2017 02:39 AM

If you added links or attachments they maybe in moderation. But once again, I've got much more productive stuff to do than deleting your posts, really!

Now, if you are feeding back on 8.1, I could suggest not piling on an 8.0 thread. There won't be more maintenance releases for 8.0.

KsaRedFx 01-05-2017 02:43 AM

I did attach an image.

AlbanRampon 01-06-2017 11:51 PM

Quote:

Originally Posted by Simon! (Post 81362)
I got the exact same problem, basically unusable

I rolled back to the pre Anniversary Win 10 update and reinstalled 7.9 M5 drivers from here:

http://www.displaylink.com/downloads/windows

Works perfectly again

Simon,
You are ignoring the message at your own risk.
If your graphics driver ever gets updated to WDDM 2.1, you will not be able to boot your machine again.

AlbanRampon 01-06-2017 11:56 PM

Quote:

Originally Posted by jfcabana (Post 82316)
Hi AlbanRampon,

I am also experiencing serious lag since upgrading to the Anniversary Update. Everything was smooth before that. My laptop is a Toshiba Satellite P50-A, connected to a Toshiba Dynadock U3.0. I did a clean install of the AU instead of upgrading my previous installation. I just updated now to the latest DisplayLink release 8.1.843.0, with no improvement to the lag issue.

The mouse cursor lags when using the wired mouse connected to the dock, but not if I move a wireless mouse connected directly to the computer. I only play a single game, Civilization 5, which was running smoothly previously. Since the upgrade to AU, the game lags to the point where it becomes unplayable. It's not only the mouse cursor that stutters, but the whole game becomes VERY unresponsive. Runs smoothly when the dock is disconnected and playing directly on the laptop screen.

I noticed that the lags gets significantly worse whenever I open a picture with the Windows Photos app. Not only the mouse lags, but every graphical animation or movement, like moving a window or opening a menu, is buggy.

Please find the attached log file to help you diagnose the problem.

Thanks,
JF

Hello JF,
Our chip and driver have ZERO visibility of the mouse USB traffic.
If the mouse pointer works correctly on the laptop then it is more likely to be the USB hub within the dock... We don't do hubs.

I'd advise checking the power settings for USB. Some hubs don't enjoy aggressive power saving and may cause delay if they can't cope with the assault by link power mode shutdown requests. And the power saving of the link is not really significant when you've got a video running there!

Edit as I got another idea. Are the mice comparable in features? I'm wondering if one creates more traffic than the other. Have you tried the working mouse on the dock?

Kind regards,
Alban


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