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-   -   Windows 10 1607 black screen after update (https://www.displaylink.org/forum/showthread.php?t=64710)

AlbanRampon 09-05-2016 02:26 PM

USB\VID_17e9&PID_0113 - 8.0
 
Hello,

Owners of products with USB hardware ID = USB\VID_17e9&PID_0113, please send an email to technical_enquiries at displaylink.com with subject line "8.0 M3 Dev Build for PID 0x0113" to get a link to download the driver.

Kind regards,
Alban

NedFlanders 09-06-2016 12:39 PM

Quote:

Originally Posted by AlbanRampon (Post 81125)
Hello,

Owners of products with USB hardware ID = USB\VID_17e9&PID_0113, please send an email to technical_enquiries at displaylink.com with subject line "8.0 M3 Dev Build for PID 0x0113" to get a link to download the driver.

Kind regards,
Alban

Hi Alban,

I received the link to the M3 drivers this morning; once installed and after running auto adjust on my monitor the Toshiba Dynadock-U appears to be working as designed and its nice to have the displaylink icon back on the task bar. Glad I didn't throw the Dynadock out of my window, but it probably is time for me to start to consider a replacement soon.

Thank you for your help and I look forward to the official update via a Windows 10 accumulative update.

Update: I have updated all Windows 10 machines and other than having to press the auto adjust button on the screen when ever I switch from a windows 10 machine and a machine running windows 7 or visa versa all is well. When I move between win 10 to win 7 the display shifts left partially off of the screen until I use auto adjust to re-centre it (only a minor inconvenience).

reyuval 09-06-2016 08:45 PM

I'm running a lenovo computer with a Dell D3100 adapter. Any solution for this one yet?

USB hardware ID = USB\VID_2109&PID_2812

tlh119 09-07-2016 10:30 PM

Quote:

Originally Posted by AlbanRampon (Post 81125)
Owners of products with USB hardware ID = USB\VID_17e9&PID_0113, please send an email to technical_enquiries at displaylink.com with subject line "8.0 M3 Dev Build for PID 0x0113" to get a link to download the driver.

I just installed the 8.0 M3 Dev Build drivers and they are working from my Toshiba Dynadock-U. Thank you so much for fixing the issue!!

FaresCharrabe 09-09-2016 07:55 AM

black screen after Windows 10 1607 upgrade
 
1 Attachment(s)
I got the same problem after the Windows 10 1607 upgrade, the screen is black.

Attached you find my support information created by DisplayLink Support Tool.

Thanks for your assistance in advance.

Fares

Wim 09-09-2016 01:31 PM

Quote:

Originally Posted by FaresCharrabe (Post 81161)
I got the same problem after the Windows 10 1607 upgrade, the screen is black.

Attached you find my support information created by DisplayLink Support Tool.

Thanks for your assistance in advance.

Fares

Thanks for the logs. It looks like the DisplayLink USB driver is not running for some reason. Could you try uninstalling the DisplayLink driver from under "Display Adapters" in device manager, then replug the device to get the driver from Windows update.

Hopefully this will solve the issue.

Wim

bernard23 09-13-2016 06:04 AM

USB device issue
 
1 Attachment(s)
Hi Alban,

I have the same issue as well for my Windows 10 HOME Anniversary Update.
After installing the latest 8.0M2, the USB device keeps on turning on and off once I power up the WPCTVPRO. The USB device and the receiver will try to connect with each other for few seconds but will disconnect, and it will go on and on but the connection will not be stable.
In device manager, samsung host ready usb device, will always show under disk drives, even though i already turn on the receiver, on which the usb device suppose to switch to a Display adapter once the receiver is on.
Please see the attached logs of my computer for your further info.

Thank you and I hope that there will be a fix to this problem of mine.

PS. I've tried every suggestions in the forum and in support page but up to date i still can't work my WPCTVPRO to my Windows 10 desktop.

kenny00 09-13-2016 01:06 PM

1 Attachment(s)
hi,

i have the same problem after the Windows 10 Anniversary update, the monitor is still black, mouse and keyboard are working. Before the update all works fine. :confused:

I tried also, the 8.0M2 driver, but no effect.
Hardware ID from my HP device: USB\VID_17E9&PID_01D4

In attach you can find the log file, created by DisplayLink Windows Support Tool.:)


thanks in advance,
br
kenny

AlbanRampon 09-13-2016 01:15 PM

Quote:

Originally Posted by kenny00 (Post 81191)
hi,

i have the same problem after the Windows 10 Anniversary update, the monitor is still black, mouse and keyboard are working. Before the update all works fine. :confused:

I tried also, the 8.0M2 driver, but no effect.
Hardware ID from my HP device: USB\VID_17E9&PID_01D4

In attach you can find the log file, created by DisplayLink Windows Support Tool.:)


thanks in advance,
br
kenny

Hi Kenny,
Your computer is not using 8.0 M2 but 8.0 M0. Please update so you get the device driver at 8.0.762.0 in device manager. The update will be forced in about 2 weeks once the critical update has been vetted by Microsoft.
Kind regards,
Alban

kenny00 09-13-2016 02:49 PM

1 Attachment(s)
Quote:

Originally Posted by AlbanRampon (Post 81192)
Hi Kenny,
Your computer is not using 8.0 M2 but 8.0 M0. Please update so you get the device driver at 8.0.762.0 in device manager. The update will be forced in about 2 weeks once the critical update has been vetted by Microsoft.
Kind regards,
Alban

ok, strange, i thought its installed, because i execute the driver installer...:confused:

I installed it now manually over the device manager, but also with this version 8.0M2 it doesn`t work :( in attach you can find the log ...

Some other ideas, what i can try, is there already a new driver (M3 beta?)?

br, kenny

Wim 09-21-2016 10:51 AM

Quote:

Originally Posted by Gina (Post 81255)
Hello!
After upgrade Windows 10 to version 1607 my second monitor, connected to the Fujitsy USB Replicator shows a black screen. In the right down corner I can read the Systemmessage: "This app is no longer available. DisplayLink Core Software has been deleted from your PC."
In the previous Windows 10 Version (yesterday!) everything worked fine. Installation of the latest drivers from the DisplayLink website (8 M2) did not help.
How can I fix it?

TX, Gina

The logs don't show a monitor plugged into the dock. I suspect the video cable is not fully connected.

Thanks

Wim

Pstocks 09-27-2016 03:34 PM

Hi:
Any update on the dynadock fix yet please. I have been without the ability to use my additional monitor for a week now.
Thank you for your support.
Pete

AlbanRampon 09-27-2016 03:38 PM

Hi Pete,

The Toshiba Dynadock-U has been re-enabled for a couple of weeks now.
This article talks about this: http://support.displaylink.com/knowl...10-anniversary
And the email address to explain what you wish, providing the log files is in my forum post signature.

Kind regards,
Alban

dhull 09-28-2016 10:57 AM

Blank screen for vid 17E9 dev 02A7 rev 0002
 
1 Attachment(s)
Screens dead/blank after Win 10 forced update.
7.9 driver worked perfect prior to update. Post update 8.0MP2 is installed.
Logs attached.

Hardware:
HP Slimline S5-1234 native dual monitors with 2 additional monitors via extra Displaylink USB adapters.
vid 17E9 dev 02A7 rev 0002

TOM48 10-17-2016 04:12 AM

Quote:

Originally Posted by kenny00 (Post 81195)
ok, strange, i thought its installed, because i execute the driver installer...:confused:

I installed it now manually over the device manager, but also with this version 8.0M2 it doesn`t work :( in attach you can find the log ...

Some other ideas, what i can try, is there already a new driver (M3 beta?)?

br, kenny

Hi,
I have the same hardware ID 179&PID_01D4. Did the new M3 driver work for you?

Thanks for any feedback.

kenny00 10-24-2016 11:40 AM

Quote:

Originally Posted by TOM48 (Post 81558)
Hi,
I have the same hardware ID 179&PID_01D4. Did the new M3 driver work for you?

Thanks for any feedback.

i become no answer or a link to test a new driver from the support after this post...i dont know...sry :confused::(


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