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-   -   DisplayLink Manager 1.10 is closing/crashing (https://www.displaylink.org/forum/showthread.php?t=69122)

aaronr 03-20-2024 06:50 PM

Quote:

Originally Posted by AlbanRampon (Post 96613)
Hello,
The update was posted in the download section and all email subscribers were notified
https://www.synaptics.com/products/d...ownloads/macos
Regards,
Alban


The update did not fix the problem. App still crashes regularly.
I can supply logs if needed.

Also I signed up for email notifications and never got one!

Georges 03-21-2024 07:33 PM

Quote:

Originally Posted by aaronr (Post 96650)
The update did not fix the problem. App still crashes regularly.
I can supply logs if needed.

Also I signed up for email notifications and never got one!

Same problem here with the last update.... It is REALLY ennoying ! :mad:

random2352 03-22-2024 12:08 PM

Random crashes with 1.10.1
 
As others have noted, the problem of random crashes of the app persists even with the new update. The app closes, and I must unplug from the dock, launch the app, and plug back in again. Please urgently fix this.

DanielSznicer 03-25-2024 08:20 AM

Quote:

Originally Posted by aaronr (Post 96650)
The update did not fix the problem. App still crashes regularly.
I can supply logs if needed.

Also I signed up for email notifications and never got one!



Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com

Jemand 03-25-2024 06:46 PM

I didn't have any crashes of the app but everything was super laggy. I now went back to 1.8.1 and it works with Sonoma just fine and has no big issues.

baberle 03-26-2024 12:57 AM

Reverting back does not work for me
 
Quote:

Originally Posted by Jemand (Post 96667)
I didn't have any crashes of the app but everything was super laggy. I now went back to 1.8.1 and it works with Sonoma just fine and has no big issues.

@Jemand are you using the most up to date Sonoma on a mac with a M1 chip?

I tried reverting back to 1.8.1 and it still starts rapidly jumping back and forth from recognizing other displays to not recognizing them.

I'm on Sonoma 14.4.1.

Please let me know if anyone finds a solution to this!

Jemand 03-26-2024 07:56 PM

Quote:

Originally Posted by baberle (Post 96669)
@Jemand are you using the most up to date Sonoma on a mac with a M1 chip?

I tried reverting back to 1.8.1 and it still starts rapidly jumping back and forth from recognizing other displays to not recognizing them.

I'm on Sonoma 14.4.1.

Please let me know if anyone finds a solution to this!

I am still on Sonoma 14.4. With my Mac Air M1 no problems with 3 displays (2 through displaylink)

Bicoid 03-30-2024 01:22 PM

I'm having the same problems of my Displaylink-managed monitor going black after 1-2 minutes. I've done the full removals and reinstalls as suggested by support and sent in my logs. Nothing to do but wait, but it's definitely broken.

mongomoon 04-05-2024 05:58 AM

I can confirm even with the latest upgrade to v1.10.1 that DisplayLink continues to randomly crash and my monitor (ASUS MB169B+) just freezes on the last image it was showing. This is really annoying. I really hope you all find a fix for this soon!

OS: Sonoma 14.4.1 (INTEL)

DanielSznicer 04-05-2024 06:55 AM

Quote:

Originally Posted by mongomoon (Post 96708)
I can confirm even with the latest upgrade to v1.10.1 that DisplayLink continues to randomly crash and my monitor (ASUS MB169B+) just freezes on the last image it was showing. This is really annoying. I really hope you all find a fix for this soon!

OS: Sonoma 14.4.1 (INTEL)

Hello,
We are aware that despite releasing 1.10.1 there are still some cases, where the user can observe instabilities of the application. We are investigating this problem with the highest priority

aaronr 04-10-2024 07:12 PM

Quote:

Originally Posted by DanielSznicer (Post 96710)
Hello,
We are aware that despite releasing 1.10.1 there are still some cases, where the user can observe instabilities of the application. We are investigating this problem with the highest priority

Any updates on this? It crashes 10+ times a day at least!

Is there any other 3rd party software that anyone found that works? Would love for this to stop happening.

Georges 04-18-2024 07:59 PM

Still crashing...
 
Still crashing... please help us !

plasticine 04-22-2024 03:46 PM

I haven't updated recently the macOS, still on 14.4.1 since it came out and on DisplayLink 1.10.1 but today started crashing without reason, Happened already multiple times.

plasticine 04-22-2024 03:53 PM

Quote:

Originally Posted by DanielSznicer (Post 96710)
Hello,
We are aware that despite releasing 1.10.1 there are still some cases, where the user can observe instabilities of the application. We are investigating this problem with the highest priority

Any updates?

jarmstrong 04-24-2024 06:49 PM

Crashing for me as well. Seems to be better than 1.10.0, but still not fixed.

MacOSuser 04-24-2024 07:05 PM

Crashing since last update for me
 
Display Link Manager 1.10.1 Build 93
MacOS Sonoma V 14.0
MacBook Pro 13" M1 2020 8gb
Dell Universal Dock D6000 Running 3 external Monitors plus open claim shell.

Crashes randomly through out the day.
Roughly 5-20 times per 9 hour work day. :mad:

Current work around, I keep display link shortcut on my bar and just relaunch it when it crashes. :p



Reading in the other thread that it stops working in the next up date has me worried.
I very much rely on the external monitors. Really do not want to spend another $500-$1000 on another dock/software just to move away from display link. :confused:

Suddenly not working on MacOS after an update has always been a primary concern with this setup.

MacOSuser 04-24-2024 07:17 PM

Seen tech support post this in another thread about crashing.

Orignal Post
https://www.displaylink.org/forum/sh...3&postcount=56


Quote:

If you are having issues with DisplayLink Manager crashing, please make sure that you update to the final release of DisplayLink Manager 1.10 available here.
If the issue continues, please contact our support team directly. You can send an email to technical-enquiries@synaptics.com or submit a ticket via the DisplayLink Manager app - the support tab.

Please also make sure to gather logfiles which will give us feedback from the driver. The instructions are located in the last (4th) link in my signature.
__________________
Katarzyna Czaja
DisplayLink

Check DisplayLink powered products here.

Basic troubleshooting FAQs:
Where to download the latest Windows drivers
How to clean up a corrupted installation
How to report Windows issues to DisplayLink for a speedy resolution
How to report macOS issues to DisplayLink for a speedy resolution

The link for the final release they posted pointed to the PC version.
MacOS is here https://www.synaptics.com/products/d...ownloads/macos

donmontalvo 04-25-2024 01:04 PM

Quote:

Originally Posted by AlbanRampon (Post 96561)
Hello,
A few reasons for the app closing unexpectedly and repeatedly have been found.
These are planned to be fixed in the release 1.10.1 expected around 7th March.

This thread is mixing issues and even products without our technology, making it unmanageable.
I've split into a couple of threads from posts in this. However, it would be helpful to have one thread per problem, and have the real full name of the products you are using.
Even better is, along with the description of the problem, to provide the file generate by the support tool as it gives details on the status of what is connected

Regards,
Alban

FWIW, the update to 1.10.1 fixed the crashing issues we were seeing.

We reported an issue where monitors need to be unplugged/plugged in after a reboot, but we found that updating the dock firmware fixed that issue.

The only issue we have now is the flat/signed PKG provided by DisplayLink has a few lines in it's embedded postinstall script that uses bad syntax. I provided the correct syntax for those lines, and we hope to see 1.10.2 with the fix. :) Until we do, we had to commit the cardinal sin...we expanded their PKG, fixed the postinstall script, and saved it again...it is a sin because the PKG is now signed using OUR developer signing certificate.

Please fix your postinstall script

donmontalvo 04-25-2024 01:13 PM

Quote:

Originally Posted by MacOSuser (Post 96793)
Display Link Manager 1.10.1 Build 93
MacOS Sonoma V 14.0
MacBook Pro 13" M1 2020 8gb
Dell Universal Dock D6000 Running 3 external Monitors plus open claim shell.

Crashes randomly through out the day.
Roughly 5-20 times per 9 hour work day. :mad:

Current work around, I keep display link shortcut on my bar and just relaunch it when it crashes. :p



Reading in the other thread that it stops working in the next up date has me worried.


I very much rely on the external monitors. Really do not want to spend another $500-$1000 on another dock/software just to move away from display link. :confused:

Suddenly not working on MacOS after an update has always been a primary concern with this setup.

Make sure your Dell D6000 "version" is up to date, a couple weeks ago Dell's update tool brought ours from 31.54 to 35.65. Fixed the problem.

Download link for the Dell D6000 updater

aaronr 04-29-2024 06:43 PM

Any updates?
 
Bumping this post again.
No response from DL admins or anything? This is obviously a widespread issue, so I'd hope we get some kind of response here.

OSiRS 04-30-2024 08:23 AM

I downgraded to Display Link Manager 1.9.0 and it is working well now.
Mac mini M1 2020, with Studio Display and two LG monitors.

MacOSuser 05-01-2024 08:12 PM

Quote:

Originally Posted by OSiRS (Post 96820)
I downgraded to Display Link Manager 1.9.0 and it is working well now.
Mac mini M1 2020, with Studio Display and two LG monitors.

What Mac OS version are you using?

juato4 05-02-2024 03:40 AM

I had this problem too, with 1.10.1 i am with 2 docks D6000.

After wake from sleep, windowserver crashes... i tryied downgrade to 1.9 and seems to be working now. hope no more problems.

OSiRS 05-06-2024 07:16 AM

Quote:

Originally Posted by MacOSuser (Post 96827)
What Mac OS version are you using?

Sorry for the late reply. I am using Sonoma 14.4.1

cdeneen 05-07-2024 01:56 PM

I also had this issue.

14.4.1, dual HDMI, 1440p or 1080p didn't matter but might have occurred more on 1440p, Macbook Pro M3

What I did was use the dock for one monitor via HDMI and connect the other directly to my Macbook Pro M3. I thought it might have been overwhelming the connection or dock streaming two monitors over Displaylink.

quandomai 05-22-2024 10:40 AM

Same here
 
1 Attachment(s)
Same problem on my MacBook AIR M1 with Sonoma 14.5 and latest version of Display Link Manager.

App keeps crashing randomly.

You'll find a sample log file attached.

AF


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