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-   -   Toshiba Dynadock, Qosmio, latest drivers upgrade --> black display (https://displaylink.org/forum/showthread.php?t=62207)

nedra 12-06-2013 03:51 PM

So much for the fix!
 
Well, that's encouraging....NOT!!!!! :rolleyes:

It's unfortunate that you have to be the guinea pig & suffer from all this frustration.

Hopefully they will figure out the problem & really FIX IT! :D

JamesH 12-09-2013 08:43 AM

Hi,

Sorry - I thought this was fixed - I'm onto this now.

@nedra, please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

nedra 12-09-2013 02:30 PM

problem not fixed
 
James. I am not sure what you want me to do. I have not downloaded the windows 8.1 update nor have I attempted to do the same for the Displaylink update that was supposed to fix the problem with the dynadock.

I was waiting for someone to find out if it actually resolved the problem before I subject myself & my computer to this frustration.

I run a business & cannot afford any downtime or issues with the dynadock not working because of an issue with the displaylink update. This is the busiest time of the year for me & there is no way I am risking any downtime due to these unresolved issues.

Nedra

jborland 12-10-2013 10:30 AM

Re run of Support Tool
 
1 Attachment(s)
James -

I have rerun the support tool, and am attaching the output.

jborland 12-10-2013 02:53 PM

UPDATE: Now working
 
I went back and redid all the steps for a third time, and it the multi-monitor stuff is now working. these were the steps I used:
unplugged everything from the Dynadock, and rebooted
uninstalled Displaylink, rebooted
ran DisplayLink cleaner tool, rebooted
Reinstalled Nvidia drivers, rebooted
Plugged in all items (Ethernet, keyboard, mouse) to dynadock, rebooted
Plugged two monitors into Dynadock, rebooted

And it is now working.

nedra 12-10-2013 03:17 PM

Quote:

Originally Posted by jborland (Post 72507)
I went back and redid all the steps for a third time, and it the multi-monitor stuff is now working. these were the steps I used:
unplugged everything from the Dynadock, and rebooted
uninstalled Displaylink, rebooted
ran DisplayLink cleaner tool, rebooted
Reinstalled Nvidia drivers, rebooted
Plugged in all items (Ethernet, keyboard, mouse) to dynadock, rebooted
Plugged two monitors into Dynadock, rebooted

And it is now working.

I am assuming the cleaner tool is on the website.
Where do I get the Nvidia drivers?

I will try this when I get the cast off my hand on Thursday.


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