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-   -   Windows 8 issues - USB display adapter (https://www.displaylink.org/forum/showthread.php?t=2059)

bathomps 02-27-2013 10:27 PM

1 Attachment(s)
I put off installing Win8 as long as I could due to instability in the DisplayLink adapter. I had hoped it had been solved by now. I have a Lenovo W520 and using the adapter for a third monitor worked great in Win7.

Now when I attach the device it blinks the monitors many times, then logs me out. I log in and it repeats. Have to unplug the adapter or the computer is useless, but now unfortunately so is my 3rd monitor.

Attached are my support logs.

hba 02-27-2013 11:11 PM

Nice to know I'm not alone in my frustration! Obviously DisplayLink has dropped any further investigation into the matter, as they doesn't respond to this thread:(

Regards Henrik.

sfted999 02-28-2013 12:03 AM

After an hour or two of rebooting and messing with it, I finally got it to work on Windows 8 (although on my USB 2.0 port). I haven't tried the 3.0 port yet, but I'll keep you posted.

Snixtor 03-04-2013 09:26 PM

I resolved the issue on my Dell E6530 by disabling nvidia Unity in the BIOS. Interestingly enough, in the BIOS the setting states "For Windows 7 *ONLY*", yet my machine came from Dell preloaded with Win8 Pro and this option enabled.

Wim 03-06-2013 04:43 PM

Quote:

Originally Posted by bathomps (Post 68629)
I put off installing Win8 as long as I could due to instability in the DisplayLink adapter. I had hoped it had been solved by now. I have a Lenovo W520 and using the adapter for a third monitor worked great in Win7.

Now when I attach the device it blinks the monitors many times, then logs me out. I log in and it repeats. Have to unplug the adapter or the computer is useless, but now unfortunately so is my 3rd monitor.

Attached are my support logs.

We are still looking at this, but there was only 1 person (hba) with the problem, and we could not reproduce the issue. However your problem is similar and looks to be the same issue.

I suspect this is very particular to the machines you have, as reproduction is not happening and you are the only 2 users with this particular crash (which I can confirm by looking at the logs).

Is there anything in the BIOS you can disable for NVIDIA to see if this makes a difference?

Wim

Snixtor 03-06-2013 10:10 PM

Hi Wim and bathomps, I can confirm that the issue I had with my Dell E6530 was the same as bathomps describes. On login with two USB-DVI adapters connected, the screens would blink on and off for 5 - 10 seconds, then I would be dumped back to the login screen.

My E6530 has an nvidia NVS 5200M. I see Lenovo W530s come with an nvidia Quadro. I would definitely recommend looking for some nvidia options in the BIOS. On my machine, the "nvidia unity" offered a means for the system to select between the dedicated nvidia GPU, or the onboard Intel graphics adapter. Presumably as a means of choosing between power-saving (Intel) or performance (nvidia). Combined with the USB-DVI adapter(s), I'm guessing this was just too many different display adapters for Windows 8 to wrap its head around (in my case, 4 total, 3 distinct).

AaronC 03-06-2013 11:51 PM

Still having problems with the lenovo W530
 
After all this time I decided to try to install the newer software and once again I am getting exactly the same problem as before with the flickering screen on my laptop and nothing on my usb monitor. It's been 4-6 months now, and there is still no fix for the Lenovo's with quadro's, what a joke!

I don't understand why you guys were just ignoring hba because they were the only one complaining (only because the rest of us were sick of the problem and had given up for a while). Don't you think it would be common courtesy to send a quick reply saying you were looking into the problem??

Wim 03-07-2013 10:16 AM

Quote:

Originally Posted by AaronC (Post 68729)
After all this time I decided to try to install the newer software and once again I am getting exactly the same problem as before with the flickering screen on my laptop and nothing on my usb monitor. It's been 4-6 months now, and there is still no fix for the Lenovo's with quadro's, what a joke!

I don't understand why you guys were just ignoring hba because they were the only one complaining (only because the rest of us were sick of the problem and had given up for a while). Don't you think it would be common courtesy to send a quick reply saying you were looking into the problem??

You need to post your logs with 7.1 M1 (which solves the issue hba has been having for everyone else) to confirm that it is the same issue. You cannot know you have the same problem without confirmation from me decoding and checking your log files. hba and now bathomps do still have the same issue, but this makes the issue much rarer than it was in 7.1 M1.

We want to fix this, but with only a few cases and unable to replicate it on the 200+ test platforms we have here, it's a bit stuck.

If more people can confirm the issue with log files, then we can see if there is any similarity between the machines and use that to help with reproduction.

Wim

MatthewB 03-13-2013 12:23 PM

USB Mini Monitor problem with Windows 8
 
Hi there,
I am also having problems with Windows 8. My USB Mini Monitor worked a dream with Windows 7, but this is so frustrating that I just cannot get it to work with Windows 8.
I have taken your advice to keep trying to reinstall the correct software from the Display Link website, but I keep getting this report:
'Incompatible Display Driver - Display Link USB Graphics software is not compatible with this graphics card or operating system. Please visit www.displaylink.com/software to check if a newerr software version is available.'
Any suggestions would be welcome, or hints when they will sort this problem with new software.
Yours, frustrated,
Matthew B

Wim 03-14-2013 12:43 PM

Quote:

Originally Posted by MatthewB (Post 68816)
Hi there,
I am also having problems with Windows 8. My USB Mini Monitor worked a dream with Windows 7, but this is so frustrating that I just cannot get it to work with Windows 8.
I have taken your advice to keep trying to reinstall the correct software from the Display Link website, but I keep getting this report:
'Incompatible Display Driver - Display Link USB Graphics software is not compatible with this graphics card or operating system. Please visit www.displaylink.com/software to check if a newerr software version is available.'
Any suggestions would be welcome, or hints when they will sort this problem with new software.
Yours, frustrated,
Matthew B

Make sure you have the 3rd party graphics driver installed for your primary graphics card, as this is needed by the DisplayLink software. This should solve the issue.

Wim

MatthewB 03-14-2013 01:17 PM

More help...
 
Thank you for taking the time to reply, I really appreciate that.
I do not know anything about graphics drivers however.
Where do I get 'the 3rd party graphics driver' from? Displaylink? I cannot find anything there...
Thanks again in advance!
Matthew B

hba 04-04-2013 08:42 PM

A new driver. Two months since last driver update! 6 months after the launch of Windows 8! An still the hardware does not work! No change AT ALL! Beware: If you have notebook with Intel AND nVidia combo, don't go DisplayLink.

tim_liccNMT 05-29-2013 06:27 PM

Windows 8
 
1 Attachment(s)
Having an issue with windows 8 and capability with this adapter. Logs are posted below.

ilinkgroup 06-23-2013 01:50 AM

Win8 Resolution
 
Its been over 8 months, has this flicker/no video issue been resolved?

hba 06-23-2013 08:32 AM

Don't expect to much from DisplayLink (DL). I've made several attempts to get some help, with no luck. There's obviously no contact between DL, MS or nVidia, or for that matter ASUS, about this problem (DL?).

hba 08-29-2013 06:52 PM

Workaround
 
1 Attachment(s)
I now have a discovered a procedure in getting my DisplayLink graphic adapter working:
1: Shut down the pc.
2: Switch of the monitor connected to the adapter
3: Plug in the adapter.
4: Boot up, and wait till everything has started up.
5: Plug in the monitor.
It works most of the times. Pretty annoying routine, none the less.:confused:
This also means, that whenever the notebook is "put to sleep" or restarted, the process must be run again:(

Lighting guy 03-21-2014 01:28 AM

1 Attachment(s)
hello, from what I've gathered there is some sort of issue with my drivers or how my usb 3.0 ports see my usb screen.

I am using a mimo magic touch screen for work and now that I have upgraded to 8.1 every time the screen is connected my system will see the screen, connect, and then disconnect and cause my main screen to flicker, go black and then reset over and over again. Is this a driver issue? A issue on how my computer views the device or something else?

Please help.

I've attached the Display Link diagnostic file below.

Renato_Covos 03-22-2014 10:31 PM

DisplayLink UI
 
2 Attachment(s)
I get all 3 UV39+ devices recognized, but I cannot get Displaylink ui to show on task bar (or anywhere else for that matter)

Windows 8.1

Shot of my control panel and Displaylink support toll file attached.

Help please.

JamesH 03-25-2014 02:09 PM

Hi,

Only two of your four monitors are detected. (2x Asus VS247).

Do you have any other video cables you can try?

Thanks,
James

Lighting guy 03-26-2014 12:49 AM

Quote:

Originally Posted by JamesH (Post 73825)
Hi,

Only two of your four monitors are detected. (2x Asus VS247).

Do you have any other video cables you can try?

Thanks,
James

So we are just going to skip over me.... Ok...

JamesH 03-26-2014 11:12 AM

Hi,

The logs are showing communication errors which are typically due to faulty video cables.

I'd recommend taking a known to work cable (such as that which is connecting your PC to the "primary" monitor) and trying that on each of the three adapters.

Thanks,
James

Lighting guy 03-27-2014 12:16 AM

I am using an all in one system, I do not have any monitor cables...

Kddsuq 04-05-2014 01:39 AM

1 Attachment(s)
I have been trying to get Displaylink (Targus ACP71USZ) to work on my Lenovo U530 for the last week now. So far I have done a fresh install of windows 8, downloaded the Displaylink 7.5 M and had the same issue as those listed above. Thinking that it may be an problem with the Nividia driver I first tried to remove the driver. Once again the results were the same, disabled the Nividia video through the Device Manager, and lastly disabled it via the bios and still have the same issue. both the laptop and external monitor flash, laptop screen changes resolution. At this point I'm not sure what to do so Im attaching the Displaylink tool file in hopes that this issue can be resolved. By the way I had it working until I had to reinstall Windows 8 last Friday.


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