Windows 8 Issue
 

Ever since I installed the DisplayLink driver on my Windows 8 machine I have been having issues with using Netflix the W8158 error about a graphic drive update required. I also cannot play Diablo 3 in full screen as I can no longer create a Direct3d device. I will uninstall the software and driver and reinstall my Intel HD 4000 device and see if the issue resolves. I have NVIDIA Optimus technology so I have the 640M LE and the Intel 4000. I hope an update is developed soon to resolve this issue.

Diablo 3 will now work in full screen after uninstall, however Netflix just opens to a blank screen in Windows 8. I have uninstalled the app and reinstalled it.

Oh I should also let you know that I'm using the Targus USB 3.0 Dock with Power with the ability to add 2 displays.

Interesting, i seem to have a similar setup. I'm running an XPS-15 with Intel 4000 and Nvidia 640m gt gfx cards. Im using the non-powered targus usb 3.0 dock with windows 8 but i cant get the displays connected to it to show up at all. Did you upgrade to windows 8 or was this a clean install?

It was a clean Windows 8 install. The only thing I can suggest is let Windows find the driver rather than download it. I'm still trying to figure out as to why this driver breaks not only certain windows 8 apps but also Direct 3D.

Bump. Any update on this? It is becoming cumbersome to uninstall displaylink every time I want to play a Direct3d game.

We have reproduced the issue with Diablo III and looking into a fix for this in a future software release. The Netflix issue is open and we're trying to reproduce.

Wim

Thanks for the update as for the Netflix issue I'm really not sure why but even after I uninstall Displaylink I still can't use it however the error I receive when it is installed is W8158 that states a graphics driver update is required when attempting to play.

I've got the Lenovo ThinkVision LT1421 and I have the exact same issue with most of the games I tried in Windows 8. After uninstalling the displaylink drivers everything works as it should.
If I reinstall windows 7 will I be able to play games with the displaylink driver's installed or will I be getting the same Direct3d error while trying to launch games?
I would like to just confirm this before I reinstall windows 7.
thanks

Netflix W8158 on Windows 8
 

I'm having the same issue. Uninstall DisplayLink - Netflix works great. Install Displaylink, and I start getting W8158 when I try to play a movie in Netflix.

The same, blank screen, also happens with the Freda ebook Reader and OneNote Windows 8 Metro apps. Removing DisplayLink resolves the problem.

Freda uses the Direct3D APIs (but doesn't require any very demanding feature set). If anyone wants to do some detailed debugging, please let me know - I can build a debug package that produces diagnostics for Direct3D errors, which might help you to narrow down the issue, if you can find a DisplayLink user who is willing to sideload it.

You can email me at jim@turnipsoft.co.uk

We've done some testing on this. The Netflix error seems to happen when you use the Netflix metro app under Windows 8. It seems to work fine if you use a web browser to watch Netflix video on Windows 8, so that is a possible work around for now.

As for Freda, I have tried this and it worked fine with DisplayLink software installed and using the Metro app on a DisplayLink screen.

Wim

I know the OneNote thing also stands true that it won't work when DisplayLink is installed. However for me when I uninstall DisplayLink I still cannot open OneNote. It opens to a blank screen.

I can confirm with the new driver release Nov 22 that the Direct 3D issue STILL perists. I have to uninstall the driver in order to play Diablo 3 full screen and at a good frame rate. Please fix!

z3phon

I'm having the same issue with Windows 7. After installing DisplayLink = D3D error. Uninstall DisplayLink = No problems.

This will be a different issue, as the issues in this thread are specific to Windows 8.

What D3D error are you getting and what are you doing? Might be best to start a new thread, as it's not related to the Win 8 issues in this thread.

Wim

Any status update on this? I still can't open Netflix or OneNote either. Also the Diablo 3 issue persists.

Video Playback in Win8 "Modern Mode" aka start screen
 

This is also true for the Hulu app in "modern apps" mode... you can load the app, show pages load, but try to play a video and you get:

"We're sorry but there was an issue playing the video you selected. Your graphics drivers appear to be outdated. Please install the latest ones via the manufacturer's website and try again. (PB3)"

Also, here is the Netflix error I get,

"The following driver(s) failed to load: \Windows\System32\dlumd64.dll (UserModeComponentLoad, EncryptionFailure), \Windows\System32\Drivers\dlkmd.sys (UserModeComponentLoad, InvalidComponentCertificateRoot).

Error Code: W8158"

I have a Plugable USB3-HDMI-DVI adapter (DL-3500 chipset) on a Dell e6430 w/ USB 3.0. I have the latest drivers (7.0M3) and your DisplayLink Support Tool (1.0.0.15) reports no issues.

Support Files and screenshots attached.

Please figure this out
 

Ever since I have installed this stupid USB monitor, I have been unable to run *any* Metro-style video apps on my machine. Uninstalling this monitor and deleting the drivers does not fix the problem. This is kind of ridiculous. Please fix this problem so I can use my computer the way I'd like to. I do not feel like wiping my computer and reinstalling Windows over this stupid little monitor.

I'll even give you remote access to my machine if it will help.

Thanks!

You should be able to just reinstall your computer's video driver and be back in business. However, they need to get this issue fixed ASAP.

Bump; same issues
 

Just freshening this up: I'm on a Toshiba Satellite Pro 855 running Windows 8. I just purchased a Toshiba DynaDock U3, which requires the instillation of DisplayLink drivers. However, as soon as I install them... I can no longer play most of the games I've tried so far (current list is Diablo 3, Torchlight 2, Bioshocks 1 and 2, Defense of the Ancients 2). I can uninstall DisplayLink, which restores function to the games I play -- but cripples the USB dock, thus rendering it useless.

...which would be less of a problem if I could find a USB3.0 dock that didn't use DisplayLink. Which I can't. So.

Regarding Diablo 3, y'all already have a pretty clear description of exactly the problem I'm having ('Cannot create D3 object' when trying to run fullscreen.) Torchlight 2 loads, but the graphics never activate (I'm treated to a black screen... forever) -- likewise the Bioshock games and DotA2. I'm hoping y'all are on this; you seem to be the main game in town for USB3.0 graphics, but this... is a problem.

It was a clean Windows 8 install. The only thing I can suggest is let Windows find the driver rather than download it. I'm still trying to figure out as to why this driver breaks not only certain windows 8 apps but also Direct 3D.

Latest DisplayLink software is not working in Windows 8
 

My setup is as follows:
Toshiba Satellite C875 laptop
Windows 8 (64bit)
Toshiba Dynadock u3.0 (brand new)
Intel USB 3.0 eXtensible Host Controller - 0100 (Microsoft) USB3.0 drivers
Intel HD graphics 4000
Installed 'DisplayLink USB Graphics Software for Windows*' 7.1 M0 21DEC2012

I have gone through the thread 'HOWTO: Debugging issues on Windows with DisplayLink' and verified that everything is installed correctly.
The Displaylink software is installed correctly and the service is running. In device manager->USB Display Adapters, there are two items, DisplayLink Display Adapter (4305) and dynadock U3.0.

When I plug the dynadock in, the keyboard and mouse work, but no display. There is no Displaylink icon in the system tray even when I plug the dock in. I have a monitor plugged into the dvi connector in the dynadock.
When I leave the usb cable to the dynadock plugged in (to either USB2.0 or USB3.0 ports), every so often I get a window that pops up saying 'Displaylink software configuration->Please wait while your dynadock is being updated' but nothing changes.


I have uninstalled and reinstalled the Displaylink software several times and nothing I do seems to produce an icon in the system tray. (I'm checking when the dynadock is plugged in)
I have plugged the dynadock into a USB2.0 slot and a USB3.0 slot and same result. It appears that the software is installed correctly, but I can not get the display to work, nor even see the DisplayLink icon.
Any thoughts on what's going on would be appreciated.
Thanks.

My setup

Dell Inspiron 17R (7720
Nvida 650M 3d chipset
Windows 8 64 bit

Things work fine until I install displaylink drivers for my dell usb 3.0 replicator, then i get the same error messages as everyone else using the netflix/hulu metro applications. If I uninstall display link, then re-install my video drivers everything is fine. Please fix this as soon as possible, as it renders my 24" monitor usless, not to mention the 200 dollar port replicator.

apparently support doesn't care that this doesn't work and doesn't want to actually support their product. I watched them reply to over a dozen other threads today, but not once did they reply to this one. All we want to know is when this will be fixed, so that we don't have expensive paperweights on our desk.

so found another thread where they state the issue will be resolved in Q1 2013

http://www.displaylink.org/forum/showthread.php?t=2046

I'm going to close this thread as it has become a dumping ground for every issue found on Windows 8.

Current issues that users are finding are covered in other threads. Let's try and keep one thread to one problem, otherwise moderation is a problem.

Wim