Ethernet problem with Win10 on Startech docking station
 

Hello,
I just bought a Startech docking station

http://www.startech.com/fr/Cartes-Ad...vi~USB3SDOCKDD

Everything works fine exept Ethernet... I have a Dell XPS13 with windows 10... and Ethernet is not working.

I try everything i found on his forum (remove, clean and install again... going on device panel to install the driver etc...))

Nothing works !!!

Any idea ?

Regards.
activtalent

Hi,

Can you post the logs from this tool so I can take a look:
http://support.displaylink.com/knowl...to-displaylink

Thanks,
James

Hello,

I will do it as soon as i will be back home. Thank you for your help.

Regards.

eric

Hello,

I cannot download the file, it says he is infected...

Regards.

Eric

Here is the file...

Can't wait for your answer ;-)

activtalent

Hi,

After installing the DisplayLink software can you try uninstalling the USB network driver via device manger (being sure to delete all software for it) then re-installing via device manager?

Thanks,
James

Hello,

I uninstall it... but Device manager don't find any drive rwhen i try to re-install it...

where can i download it ?

Regards.

Eric

Found it.. i reinstall by searching in subdirectory from DisplayLink Core Software...

But still not working... Ethernet lights flashing a little bit a the beginning and stop... no flashing lights anymore.


Eric

Windows says there is no Ethernet cable detected... but when i put the same cable into another laptop with an ethernet plug, it works fine...

The problem is really on the docking station...

Eric

Hi,

I'd suggest reaching out to the manufacturer for a replacement unit.

Thanks,
James

OK, thank you.

Regards

Eric