Often Slowdowns, Lags, Freezes on all Mac Devices
 

Hello.

I'm using macOS Version 14.6 (Build 23G80) and I need assistance.

I'm experiencing following issues with DisplayLink software and/or hardware: We have noticed intermittent mouse lag, glitches and latency issues, on all of our Mac machines running Display Link Manager. We have also seen it on machines running macOS 15.1. This issue has been hard to track down and intermittent, fixing itself for some time and then happening again later. Moving the mouse between displays seems to sometimes trigger it, also seems to happen when moving or closing windows. But also the issue happens sometimes for seemingly no reason.

All of these machines have been on Display Link 1.11.0, one of the users has a personal machine on 1.9.0 doesn't think they have had any of the issues, also running macOS 15.1. This leads us to believe it could be an issue on display link 1.10+

I'm also facing similar issues. The slowdown is most noticeable when using terminal based software.
iTerm macOS 15.1
DisplayLink version 1.11.0

Can totally confirm that, that this issue is gone with DisplayLink V10.9. Downgraded from the latest release available and the described problems are gone.

Hi archerypigmuffin,
Thanks for getting in touch, Unfortunately you didn't put the logs here as an attachment just the tool to collect them. Nevertheless, I would very much like to understand the problem and reproduce it on my setup. Can you elaborate a bit on when it occurs and confirm on which macOS the problem occurs? Is it only on macOS 15, or have you also noticed it on macOS 14?

Mouse erratic after MacBook upgrade to Sequoia 15.1
 

After the OS upgrade to Sequoia, the mouse is now erratic on the second screen. It is erratic and jumpy almost to the point of being unusable - but it was fine before the OS upgrade.

Obviously, I will not retrograde my computer, so please make a fix to your software. Judging from the many other complaints of the same or similar problems, this is widespread, well-known, and common.

And since joining the forum to research this matter, I have not seen any solutions posted - I've only seen the company post replies telling the poster to send them the logs... If you want me to do that, you'll have to explain how.

Looking forward to your response.

thanks dbienkowski,

That's embarassing regarding the upload, here's the right file. Yeah we have had this on devices from MacOS 14.6 to 15.1.

The first user who reported it was on 15.1, she complained of mouse jitters as well (similar to the user above) so we stopped updating the machines but still get the lag/freezing described on MacOs 14.6. I'm not sure if 15.1 is truly worse as we stopped updating and rolled back our users but obviously, we'd to be on the newest version if fully supported by you.

I've personally downgraded all the way to display link 1.9.0 and I still have the issue sometimes, I feels like it's less often but I still get it. Tracking on Activity monitor there doesn't seem to be any spike in resources used at the time of the issues, sometimes 'WindowServer' seems to spike but it only ever spike to ~50% of a very low CPU load anyway (>80% CPU idle) (Apple M2).

We've been running a maximum of 2 connected displays, with the laptop screen being the 3rd, all users are really just running Google Chrome and Cisco Webex, well they should be at least with other management tools running in the background of course as well, crowdstrike, etc.

The machines are very powerful for what they are doing and can't be the source of the problem, they are not overheating or throttling in any way, it's something else related to your drivers/software.

I'm sorry we can't give you any further tips for investigation, the issue feels pretty random, it does seem increase in frequency the more windows, (not tabs) the users have open, I can pretty successfully 'encourage' it by opening all kinds of windows and having them in view on my screens, but even then it still only pops up anywhere between every 5 mins and every hour.

We have a couple of Mac Mini's out there, I can check with those users if they've had the issue, but they haven't reported anything, that could be a hint that it's only related to laptops but that's just a hunch.

In the meantime I'll keep working my way down your legacy releases and see if there's a magic bullet there.

Cheers,

bump :) 890

Same issue
 

I have the same issue. 1 desktop with 2 external monitors attached to 1 MacBook. macos version 15.2 displaylink version 1.11.0 on a pluggable UD-6950H kvm - Seems like the latest macos and displaylink version may not be compatible? Anyone have a resolution?

bump :) 903148

Meanwhile the engineering team is working on a solution to this problem, could you please test whether the following workaround makes any difference in your case?

Proposed workaround is to make sure the refresh rate of every external display is set to 60Hz or multiply of 60 as in the screen shot below. Please, let me know of your result.

https://i.ibb.co/BHX0zGH8/Screenshot...025-151953.jpg

Regards,
Szymon

Also experiencing frustrating lag
 

I just searched the forum as I am also experiencing lag on both of my Sequoia 15.3.1 Macbook Pro 16-inch 2023 M2 Max laptop's external monitors after just adding a wavelink wl-ug75pd1-dh with DisplayLink running the latest available DisplayLink Manager 1.11.0 Build 28 (I have tried both with and without the experimental higher res modes enabled with no difference). It is especially noticeable when zooming out mission control to show all windows, but even just moving the mouse around often stutters or lags and is incredibly annoying, there is always some cursor lag, but sometimes it gets really bad.

I just checked and both of my external monitors are already set at 60Hz.

I just submitted my support tool logs and am waiting to hear back ��

Hi daubstepper,

Sorry the workaround didn't help in your case. Just checking recently reported issues to take a look into the your report, but unable to find it. Did you follow this instruction How to report macOS issues to DisplayLink and send the report together with the logs to technical-enquiries@synaptics.com?

Regards,
Szymon

Thanks for the email address. I did attempt to send the logs in three different times using the workflow in the app, but that appears to be buggy (please fix that), and despite saying they were sent, I am guessing they were not. I just attached all three log zip files to the email to the address you provided.

EDIT: Lol... and just got this error back, I guess I will try just sending the one latest log file and hope for the best...
"""
Message too large
Your message couldn't be delivered to technical-enquiries@synaptics.com because it exceeds the size limit. Try reducing the message size and resending.
The response from the remote server was:
550 5.7.0 Message Size Violation
"""

I have M4 Mac Book PRO with 24 GB RAM. Plugable USB C Triple Display Docking Station
 

I have the same issue in mouse and keyboard lag and screen refresh lag and move the screen accross monitor lag. Everyone compalin in many website. Display link does not with Mac. Mac only works with the default set of monitors allowed by design without any issues . MAC M4 supports 2 external monitor . M4 MAX PRO supports external 3. waiting for any solution from displaylink. I tried many docs with 3 monitior support all has the lag issues with MAC except MAC M4 MAX(I hope)

Hi vpkraja,
Have you tried using DisplayLink Manager 1.12.0?
If it doesn't solve your problem then please contact us directly, where we can assess where the problem lies after you send us the logs.

I tried the below docs . This issue is not related to Dock it is related to displayln
 

I tried the below docs . This issue is not related to Dock it is related to displaylnk

4URPC USB C Docking Station 3 Monitors with 120W Power Adapter, Displaylink Docking Station 3 HDMI for MacBook, Windows, and Chrome with USB C(3 HDMI, 5 USB, Ethernet, SD/microSD)

https://www.amazon.com/dp/B0DKF5DDLM...fed_asin_title

Plugable USB C Triple Display Docking Station with Laptop Charging for Thunderbolt, USB4, or USB C Systems, Compatible with Windows, macOS, and ChromeOS laptops (3x HDMI, 6x USB 5Gbps Ports, 100W USB PD)

https://www.amazon.com/dp/B08DDH5CPW...fed_asin_title

Minisopuru DisplayLink Triple Display Docking Station for MacBook M1/M2/M3/M4/Windows, DisplayLink Docking Station with 2 HDMI & 2 DisplayPort,100W Charge, USB-C Data, Ethernet, Audio,4 USBA Ports

https://www.amazon.com/dp/B0BJ28RQ2N...fed_asin_title

AUIMCE Mac Docking Station Dual Monitor 2 HDMI for MacOS and USB C Port Windows Systems Laptop, Up to 4K/60Hz, Implement MST Display for MacBook Pro/Air and Hp Lenovo Dell Android Laptops

I tried different resolutions and refresh rates. When I tried two monitors with non-DisplayLink docks, It worked without lag. So the verdict is that the Macbook PRO M4 will work naturally with Two monitors, not with 3. Even if you use DisplayLink, it seems to work with unusable lag.

The details are there in Apple website.
https://support.apple.com/en-us/101571

I tried all the latest version of DisplayLink drivers and managers , the mouse and keyboard lag did not go away

I tried all the latest version of displaylink drivers and managers
 

I tried all the latest version of DisplayLink drivers and managers , the mouse and keyboard lag did not go away

Is there any update on this? This is happening to me as well. (macOS 15.5, DLM 1.12.3)

The only solution is to buy a MacBook Pro M4 Max, which by default supports three external monitors without a DisplayLink dock