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-   -   Can't install drivers (https://displaylink.org/forum/showthread.php?t=62874)

asdf123 04-17-2014 02:52 PM

Can't install drivers
 
Hello everyone,
i have a problem installing the latest USB to VGA drivers (V7.5 M2).
I get an error message saying that i have a 3rd party usb to vga driver installed and a link referring to the uninstallation of the fresco logic usb vga driver (http://displaylink.com/support/ticket.php?id=360). The problem is that i do not have that or any other usb vga driver installed that i could remove.
And awkwardly i could install the driver two weeks ago just fine.
I already tried hunderds of reboots and uninstallations but nothing worked.
Please help me

-asdf123

JamesH 04-17-2014 04:02 PM

Hi,

Please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool.

Thanks,
James

asdf123 04-17-2014 05:23 PM

1 Attachment(s)
Here it is

JamesH 04-22-2014 04:55 PM

Hi,

In the logs I can see a reference to a Fresco USB to VGA Device which was previously connected to your computer. It looks like some of the Fresco files have been left behind.

From a command prompt please run this command "sc delete FLxHCIv" and then try installing again.

If that doesn't work please download the DlCompatCheck tool from here http://displaylink.com/support/sla.php?fileid=111, run it and attach the file it generates. You can find this file (named DlCompatCheck.log in C:\Program Files\DisplayLink Core Software\Debug).

Let me know how you get on.

Thanks,
James

bobp 04-23-2014 01:56 AM

can't install driver
 
I've got a similar problem. Trying to install win8 driver. It said I have another graphics software installed, I uninstalled it and the accessories. I ran the support tool and it says I passed, no other USB graphics software installed but I still get the error message, after two reboots.

asdf123 04-23-2014 08:40 PM

Quote:

Originally Posted by JamesH (Post 74185)
Hi,

In the logs I can see a reference to a Fresco USB to VGA Device which was previously connected to your computer. It looks like some of the Fresco files have been left behind.

From a command prompt please run this command "sc delete FLxHCIv" and then try installing again.

If that doesn't work please download the DlCompatCheck tool from here http://displaylink.com/support/sla.php?fileid=111, run it and attach the file it generates. You can find this file (named DlCompatCheck.log in C:\Program Files\DisplayLink Core Software\Debug).

Let me know how you get on.

Thanks,
James

That worked! :D
Thanks a lot for the great support


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