Windows 8.1 Thinkpad 3.0 USB Dock: No display issues
 

Hi, hoping for some help!

I am running a Thinkpad X1 Carbon with a DisplayLink ThinkpPad 3.0 USB Dock (Model: DU9019D1)

Upgraded to Windows 8.1 (64 bit) - I did not realize I should have wiped the DL install first... now the dock no longer sends signal to the second monitor, whereas everything was fine before.

The second monitor is still detected when I view it through the software native to windows (screen resolution).

Running an Intel HD 4000 graphics card, which has been updated to 10.18.10.3945 driver (after latest install of DL software).

Have tried uninstalling DisplayLink software, cleaning the install with the DL Install Cleaner, and have reinstalled DL 7.7.57957.0.

DL Support tool (ver 1.0.0.21) returns PASS in all categories for system compatibility check.

DL support tool support info *.zip file is attached.

Thanks for any help!

Hi,

Can you try the last section of this FAQ?
http://www.displaylink.com/support/ticket.php?id=346

Thanks,
James

James,

Thanks for your reply.

Tried the last section which you mentioned.
1. disconnected the DL USB...got a igfxpers.exe-System error message immediately: The program cannot run because hccutils.DLL is missing...
2. uninstalled DL software - seemed to work
3. ran cleaner tool - seemed to work
4. rebooted
5. installed DL version 7.70 - does not display, however the monitor is detected...
6. also, after DL 7.70 reinstall, google chrome did not work (was not internet connection issue)...had to reboot again...not sure if there is any connection at all.

Thanks,
JOHN