DisplayLink software causes Windows 8.1 with Radeon video card to reset
 

I have a Targus USB 3.0 port replicator. It was working great on my laptop or my desktop until I upgraded DisplayLink to 7.4_m2 (on both computers.) After the upgrade the laptop continues to work great. But, the desktop will black screen/reset when I view a video in the browser (other things also seem to cause windows to reset (both windows 8 and windows 8.1.) As soon as I uninstall the displaylink software, the crashing stops, and I can view videos in the browser. So, I cannot use the port replicator with my desktop until this issue is addressed by a newer version of the displaylink software.
Questions:
1. Can you think of a work around, video card setting for my Radeon HD 7700 Series so I can use my port replicator with the current driver?
2. When will a version of displaylink be made available that will address this issue?

Thanks,
Ken

Hi,

This sounds familiar.

What video are you trying to watch and in which browser?

We found an issue with WMP / Metro video causing what you described - the workaround was to disable "Turn on DirectX Video Acceleration for WMV files" in Windows Media Player."

The issue I describe is fixed in the next release - let me have details of the setup you have so I can confirm that your issue is fixed as well.
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

DisplayLink software causes Windows 8.1 with Radeon video card to reset
 

It was any video in any browser I tried, or video player app. Silverlight videos, every video on Youtube, the windows 8 video player, the mplayer2.exe.

The hardware is a desktop tower with a Radeon HD 7700 Series video card and a Targus 3.0 USB dual video docking station.

When will that new version be available so I can try it?
Thanks.
Ken

Hi,

The fix for this will be in the next release due out next month.

Thanks,
James