2019 Macbook Pro 13'' - 2 external monitors work intermittently
 

Hi Hoping someone can help me here.
I have two external monitors connected through Displaylink 4k dock.
The monitors are both connected via HDMI cables
The dock is connected via USB-C
I have most recent Catalina update running and the most recent displaylink drivers installed

When I sit down to connect the dock the monitors will often stay dark. my mac will exit power saving mode, i.e. i recognizes it's connected to power through the dock but the monitors will remain asleep. I routinely have to disconnect and re-connect the USB-C cable from my mac 2-3 additional times to get the monitors to wake up.

Any thoughts here? Is this a known issue? Is there an issue with my hardware?

Hi There,

Thank you for your patience.

Could you please provide us with logs from your system? You may do it by following this link: https://support.displaylink.com/know...to-displaylink

Additionally, you may try using our new app beta version for MacOS that can be downloaded from here: https://www.displaylink.com/downloads/file?id=1498

Lastly, may you please confirm if you are closing the laptop or keeping it open during the plug?

Kind regards,
Jakub