DisplayLink driver installation error on Dell Latitude 3450
 

Hello I've been trying to install the displaylink driver onto my laptop Dell Latitude 3450 and having hard time,

when I first execute the driver Windows 8.4 M0, it shows the attached error message (1) but it proceed with opening the installation program but once I push the installation button it shows another error message (2) which says "there was an error while reading the file: C:\.......\displaylinkManager.exe. check whether the file really exists and is accessible. (it's in Korean and I translated it in English)
FYI I'm still using windows 7, 64 bit. in all the other computers I'm using, I installed this driver and using multi monitors without any issues at all.

I really need this multi monitor system and hope someone could help this out.

thanks for your help in advance,

Hello,

Thank you for taking the time to report this.
Are your other machines in Korean as well?

I'm wondering if there's an issue with the name validation as it includes multi-byte characters. We test with multi-byte character machines like Chinese and Japanese as well, but there may be one special one which doesn't pass properly. For instance, I don't see any backslash in the path but barred W.

The error thrown is from advanced installer engine.
Could you please look at my signature and the last link to submit log files?
If you could check in the ZIP that, in System_Details.txt both your machine name and username are displayed properly. Otherwise, please paste the Korean in the email you send so the engineering team can try.

Kind regards,
Alban

displaylink Support log file
 

Here you go..
I'm sending the log file and the error messages in English.

Your prompt support is greatly appreciated,

Daesik Nam

Hello,

Thank you for the private gentle reminder. I haven't been in the office these last two weeks.

I believe the issue comes from the machine name and/or user name of the user logged in.
Korean uses double-byte characters and, even if we test these, it seems there could be an issue in the string including the path.
The error message comes from Advanced Installer, which is a piece of software used to create SETUP.EXE used to deploy the driver on the machine.

The logs you sent are missing System_Details.txt, and I believe this has the same root cause, but it means I can't use the data in that file to create the bug.

To progress this, I need to create a bug to engineering. But, to reproduce the issue, I would need you to paste here, in Korean characters, the machine name, and the Windows username of the user logged in. The reason is that the team which will reproduce this doesn't necessarily know how to type Korean so they would copy/paste the strings.

Would you please be able to paste this here?

Kind regards,
Alban

Computer Name and Windows user name
 

Hello,

Here're the Computer name and the windows log in name which are not the Korean.

Computer Name: Sunlake-120-CMT
Windows Username: sunlake\930070

according to your previous concerns, maybe \ in the middle of the username may be the issue,

Please advise what else I need to follow up,

Hello,

I have created an internal report for investigation with this.
Would you have the possibility of confirming by creating another user without that backslash, running it as another user, or push through the network package manager as an MSI?

Kind regards,
Alban

Ref 27508 Advanced Installer Exception on Install at System Check Stage

Hello,

My apology for the confusion, actually, computer shows backslash but I'm not type in it but \ when you type backslash on the keyboard.

do you still want me to try another username?

Ok. So before \ is the Windows domain name?
Is your username on working Windows 7 also a number?

I'll modify the bug report with that information.

Yes before \ is windows domain name and my user name is all numbers,

Hello,

is there any update?