SMSC Uninstall
I'm trying to install the DisplayLink drivers, but it fails as it detects the SMSC drivers which were previously installed. I've uninstalled SMSC as much as possible, even going to using Revo Uninstaller to remove any trace of it, and still no use.
I've tried the compatibility check tool as well, and it doesn't create a log file in "C:\Program Files\DisplayLink Core Software\Debug\". In fact it doesn't even create the "C:\Program Files\DisplayLink Core Software\" directory, however it does create a DiCompatCheck.log file in the same directory I run the compatibility tool from. I've tried to attach it, but its regarded as an invalid file |
If you follow the steps here does that help? http://support.displaylink.com/knowl...rticles/544327
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Yes did all that. I uninstalled the ViewSpan software first and then SMSC Core Software (although it required Revo to do it fully). I've also checked and the folder SGFX folder no longer exists in C:\Program Files. Then tried deleting the services manually via CMD but they were already removed.
ie Code:
C:\windows\system32>sc delete SGFXMgr |
In case it helps I've posted the DiCompatCheck.log output to Pastebin
https://pastebin.com/dUyHiycE Tried a few things, that didn't work, but the DlCompatCheck.log contents change, so putting up a new link just in case there's a difference when its decoded https://pastebin.com/U8nGNf2Y |
Hello,
The service installed is SGFX Would you please try use: sc delete SGFX Kind regards, Alban |
No luck
Code:
C:\windows\system32>sc delete SGFX Is it searching through the registry for SGFX?. |
Using the support tool, and searching for SGFX, I find the following section in setupapi.dev.log
Code:
>>> [Import Driver Package - c:\users\ekelste\appdata\local\temp\{5b62e0c3-2b90-4367-983c-206273e4502a}\viewspan_x64\smscufx.inf] Code:
C:\Windows\System32\DriverStore\FileRepository\smscufx.inf_amd64_neutral_f621a53 |
Got those files deleted now, and re-ran the support tool, but it still gives the same output. I'm thinking then that it has to be pulling this information from either a log file or else the registry?
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Hello,
I'm sorry, I replied whilst on mobile and did not read logs properly. HKEY_LOCAL_MACHINE\SOFTWARE\SGFX is detected. This is not a service, but the folder for the software itself, therefore you cannot remove it with "sc delete". Do you need the command line or are you comfortable enough going in regedit to remove that? Kind regards, Alban |
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BTW Latest output.. I've been trying multiple things to get it to work, so maybe the cause has changed since
https://pastebin.com/Ccyp99wz |
So now, there is
Found installed software for upgrade code: {70F436D8-E3ED-4304-8B43-09448591E9E5}. I'd advise scanning the registry for that one. |
No luck, not even for a subset of it like 09448591E9E5 or {70F436D8
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Hello,
That's annoying. I really wish their uninstaller was a bit more tidy... For upgrade codes, we don't troll the registry, I've just looked in the code: we only ask Windows if that product is installed or not. And here Windows says yes. This upgrade code matches SMSC UFX7000 / UFX6000 Software - Release 5.3.60.6579 Could you check what's in the add/remove software along those lines? If not, can you try to install and then remove it? http://www.cablematters.com/download..._3_60_6579.exe Kind regards, Alban |
Hmmm got this to work by re-installing and then uninstalling again. I'd done this days ago too and it didn't work then, so not quite sure why it worked now.
Removed the laptop from the docking station, rebooted, did the complete uninstall via Revo, rebooted again, and then re-attempted to install the DisplayLink driver and it worked. None of that should have made a difference from before but it did. |
Glad we finally removed that sticky driver...!
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