Difficulty using XP-PEN with Dock190USZ
 

Hi -

I've recently migrated to a new 16" MacBook with an external monitor. I also have an XP-PEN Artist 13.3 Pro that I use for work. The XP-PEN works fine when I attach it directly to the Mac, no issues. However, it uses a few ports ... hence the reason for a docking station.

I am unable to get the XP-PEN to work consistently through the Dock190USZ docking station. It either fails to show up completely, or it only functions either as a second monitor (with no pen support) or a trackpad (with no display abilities).

I'm looking for advice on how to get these devices working together...

Thanks!

Hans

Hello,

Thank you for reaching out to us here on the forum.

If you may, please follow guide over here and gather log files for me: https://support.displaylink.com/know...to-displaylink

Afterwards, please send them to our email address: technical-enquiries@synaptics.com with your issue description.

Thanks to it I will be able to exchange emails directly and speed up our support process.

Thank you in advance.

Kind regards,
Jakub