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-   -   D6000 USBC not recognized on Ventura (https://displaylink.org/forum/showthread.php?t=69167)

blue 03-19-2024 11:00 AM

D6000 USBC not recognized on Ventura
 
Hello,
I have a D6000 hub, connected to two external displays via display port on Ventura 13.1.

However I cannot get USBc working or recognized at all, not does USBC charging work.
I'm using the latest Displaylink 1.10.1, build 93

The D6000 has the latest A04 firmware from Dell.

Attached is the log.

I would add, that the D6000 USB A works, but not when connected to the dock's USBC directly.

rboerner 03-20-2024 10:02 AM

Quote:

Originally Posted by blue (Post 96639)
Hello,
I have a D6000 hub, connected to two external displays via display port on Ventura 13.1.

However I cannot get USBc working or recognized at all, not does USBC charging work.
I'm using the latest Displaylink 1.10.1, build 93

The D6000 has the latest A04 firmware from Dell.

Attached is the log.

I would add, that the D6000 USB A works, but not when connected to the dock's USBC directly.

The version of macOS you are running (13.1) is very out of date. The latest as of today is 13.6.5.

As a first step, I would suggest updating macOS to 13.6.5 in order to rule out the OS version as a contributor to the unexpected behavior.

blue 03-20-2024 11:17 PM

It does not make a difference. I'm on Sonoma 14.4 now and the latest 1.10.1 displaylink driver. No charge or screen extension.

rboerner 03-21-2024 09:59 AM

Quote:

Originally Posted by blue (Post 96651)
It does not make a difference. I'm on Sonoma 14.4 now and the latest 1.10.1 displaylink driver. No charge or screen extension.

If Dell has not been able to assist you with their product, then I would suggest reporting the issue to DisplayLink directly by following the process outlined here --> https://support.displaylink.com/know...to-displaylink

blue 03-22-2024 12:44 AM

I already uploaded that info in the first post.

Edit: Is this not the official support forum? If not, I can contact them directly. Thanks.


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