Asus Zenscreen MB16ACV
 

I having an issue connecting my surface pro 5th generation to asus zenscreen MB16ACV via USB-A port. I have downloaded the most recent DisplayLink driver, and the zenscreen initial worked for maybe 10 sec before reverting back to connecting and disconnecting.

I have read through "How to fix your DisplayLink product from repeatedly disconnecting and reconnecting, or freezing" without much luck in fixing the issue.

Any help will be greatly appreciated.

Hello gmm,

Thank you for posting on our forum.

Could you please follow the 3rd link in my signature to gather log files? I would need them for a proper analysis.

You can either post them here or send them directly to our email address: technical-enquiries@synaptics.com

Kind regards,
Jakub