Windows 10 Creator's Update - Device Error 10
 

I am seeking some help to resolve the device Error 10 occurring on my system since the creators update. I have tried the options that I have found on the forum, but with no success. The Targus ACP6603AUZ device works perfectly on my Win 7 Enterprise laptop and did on the anniversary update.

Log data is attached. Any help gratefully received.

Hello,

I have been trying to identify this device but I haven't been able to.
Would you please be able to post photos or post link to a product description with photos?

The device is not recognised so I've got nothing useful in Device Manager and no driver logs as the driver is not started... Before Windows assigns a device driver, it needs to be able to identify what device it is and what class of devices.
The System_Details shows a parent entry: USB\VID_17E9&PID_4306&REV_0063
No device.
When you compare with Windows 7, you will see entries with MI_0x. These are the devices. It looks like a USB enumeration issue.

Can you also try with a USB2 cable or USB2-only port to see if the enumeration changes?
Also, if you could share logs from your Windows 7, I might be able to detect something there: it's a totally different way of working.

Kind regards,
Alban

Hello and thanks for the response. I sheepishly realised when you said that you couldn't locate the device, that I had made a mistake in the model number. It is a Targus ACP7703AUZ. The link to it is: http://www.targus.com/au/targus-usb3...ion-with-power.

I have run the support tool on the Windows 7 Enterprise machine. The log is attached.

I don't have a USB2 A - B cable to test that aspect. The 2 monitors are Lenovo Thinkvision T24i-10. I have tried connecting them with both the DVI and displayport connections with no difference experienced.

Thanks

Tony.

Hi

Thanks for the logs. It looks like you are still using v7.9 software? Could you try cleaning the installation and then installing 8.4 from our website and see if this solves it?

Thanks

Wim

Hi,
The PC with the problem was running 8.3, however I downloaded and installed 8.4 M0 on this PC and the problem has been resolved.

Thanks,

Tony