Dell XPS 12 and D3000 Docking Station
 

All,

I have a Dell XPS 12 with Windows 8.1 and a Dell D3000 docking station. Normally, it works fine. However, when I disconnect the docking station and reconnect it, Windows finds all new devices and attempts to install the drivers once again. However, it errors out and nothing works. I then proceed to remove every one of those devices with warnings on them and the docking station proceeds to work.

I have to go through this every morning and every time I boot up/plug in to the dock. Is there a known issue with the drivers for Windows 8.1 or does anyone have any suggestions for me?

Thanks!

Hi,

Can you attach the logs from this tool:
http://www.displaylink.com/support/ticket.php?id=269

Please be sure to enable "Advanced Logging".

Thanks,
James

Same Combination but Different Problem
 

I also have a Dell XPS12 and a D3000. I am running Windows 8.1 (64-bit).

The D3000 has a link light and blinking traffic indicator when plugged into a known-good network port but the laptop seems unaware that the NIC exists.

I downloaded the latest DisplayLink driver for the D3000 from the Dell website to no avail.

Suggestions?

Brian

Hi,

This sounds like the Ethernet drivers aren't installed.

In Device Manager is there a yellow exclamation mark under "Network adapters"?

If so please follow these steps:

Right click on device in device manager
Select Driver
Select Update Driver
Select Browse my computer for driver software
Select Browse
Enter C:\Program Files\DisplayLink Core Software\
Check Include subfolders
Select Next

Thanks,
James