DisplayLink Forum - AOC External Monitor Connecting and Disconnecting

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pkadare

01-03-2014 10:45 AM

AOC External Monitor Connecting and Disconnecting

1 Attachment(s)

I am running v7.5 on Windows 8.1 Enterprise with an AOC USB monitor and it will work for a little while then begins to disconnect/connect repeatedly until I unplug the monitor. I've been through all of the troubleshooting steps and nothing seems to resolve the problem. I've attached the ZIP file generated by the support tool.

Wim	01-03-2014 11:52 AM

This can be due to a lack of power from the USB port. Is it connected directly to the PC? and the PC is not on battery?

Wim

pkadare

01-03-2014 12:13 PM

Quote:

Originally Posted by Wim (Post 72684)

This can be due to a lack of power from the USB port. Is it connected directly to the PC? and the PC is not on battery?

Wim

It is a Dell Precision M4800 and the monitor is directly connected. I doubt it is a power issue as it occurs even when I have the extra power only USB connector on the monitor connected.

Wim	01-03-2014 02:32 PM

The logs show that the monitor is connecting/disconnecting from the USB bus so this is something with the hardware rather than a driver issue.

Are you using the USB cable that came with the display? Failing that I would contact AOC.

Thanks

Wim

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