Windows update problem
 

Hi

How is it that every time a driver is released onto windows update, like this Monday morning almost every workstation have a problem with drivers not working next startup?

Very frustrating for users and administrators when it brakes the driver. Works for some but most users especially windows 8.1 not a single one worked.

And if you try to install a driver that is older then the current it also removes it next restart and breaks it.

This has happened every time you release a new driver since last year we started using Display Link. It takes us at least 10 hours to redo everything. It is very frustrating for everyone involved!

Can you disable this autupgrade in your driver? We are using msi files and gpo and we don't need to upgrade every month!

Please do something or we need to send the docking solution in the garbage can.

Hi

We do thoroughly test the driver from Windows update before putting it live, but it seems you are having more problems than you should be.

Windows decides when to push the new driver from Windows update - we are not in control of that once we tell Microsoft what the latest driver is. In a corporate environment, I would expect Windows update to be turned off to prevent Windows randomly updating any drivers on a computer. Instructions for doing this can be found here:

http://www.displaylink.com/support/ticket.php?id=367

However it would be good to know how it was not working on Windows 8.1. Is it possible to gather the log files after it has failed? It should be a seamless upgrade process, but could need a reboot.

Wim