AOC e1659Fwu compatibility problem with new graphics card
 

Hi, I got the AOC e1659Fwu 16" screen a couple of weeks ago and it was working fine connected to my PC via USB 3.0. I run Windows 7 desktop and today I installed a new graphics card (a GeForce GTX 980 )and installed all the latest drivers and everything's working fine except my screen isn't turning on. I've been getting the messages:

I tried updating my Intel USB 3.0 host controller driver and it said it was up to date. I got DisplayLink's latest drivers from here: http://www.displaylink.com/support/downloads.php
but nothing's helped.

I'm really hoping I can get this fixed. I tried using the support tool and got the same problem when trying to run a compatibility check. I ran the "Gather Support Information" process and I'm attaching the zip file.

Windows detects the screen and the DisplayLink program is detecting the monitor, just the compatibility settings seem to be wrong, even though everything's up to date. Please let me know if you have any idea how to solve the problem.

Hi,

The logs are showing that an ASMedia USB 3.0 host controller is present:

Name: ASMedia XHCI Controller
Driver Provider: ASMedia Technology Inc
Driver Version: 1.14.3.0
Driver Date: 2011/11/03
Device ID: PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&11E B9DBD&0&00E4

Can you upgrade to the latest version linked to the ASMedia link on this FAQ?
http://www.displaylink.com/support/ticket.php?id=315

Thanks,
James