DisplayLink Forum - DisplayLink issues for J5create JUA355 on Archlinux

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DisplayLink for J5create JUA355 on Archlinux

Hello,

I have got a USB 3.0 j5create JUA355 (USB to HDMI) recently and I have followed Archlinux wiki documentation with no luck to make it work.

Any suggestions? I might be missing some steps or details, please have a look and let me know if I should provide more information or perform a step that I have missed.

Code:

$ lsusb -d 0711:5800 -vvv

Output is on pastebin: http://pastebin.com/hnKmfatq

Code:

$ dmesg

[16439.983047] usb 2-3: USB disconnect, device number 6

[16449.697476] usb 2-3: new SuperSpeed USB device number 7 using xhci_hcd

[16454.718031] usb 2-3: 2:1: cannot get freq at ep 0x85

[16459.721969] usb 2-3: 3:1: cannot get freq at ep 0x6                                                                                                                                                            

[16464.765968] usb 2-3: 2:1: cannot get freq at ep 0x85                                                                                                                                                           

[16469.769952] usb 2-3: 2:1: cannot get freq at ep 0x85                                                                                                                                                           

[16474.777284] usb 2-3: 3:1: cannot get freq at ep 0x6                                                                                                                                                            

[16479.781253] usb 2-3: 3:1: cannot get freq at ep 0x6                                                                                                                                                            

[16484.785172] usb 2-3: 2:1: cannot get freq at ep 0x85                                                                                                                                                           

[16489.789123] usb 2-3: 2:1: cannot get freq at ep 0x85                                                                                                                                                           

[16494.806432] usb 2-3: 3:1: cannot get freq at ep 0x6                                                                                                                                                            

[16499.810397] usb 2-3: 3:1: cannot get freq at ep 0x6                                                                                                                                                            

[16504.821001] usb 2-3: 2:1: cannot get freq at ep 0x85                                                                                                                                                           

[16509.824965] usb 2-3: 2:1: cannot get freq at ep 0x85

Code:

$ lsmod|grep udl

udl                    28672  0

drm_kms_helper        102400  3 udl,i915,evdi

drm                   286720  16 udl,i915,evdi,drm_kms_helper,nvidia

usbcore               196608  10 uas,udl,btusb,snd_usb_audio,uvcvideo,usb_storage,snd_usbmidi_lib,usbhid,xhci_hcd,xhci_pci

Code:

$ sudo systemctl status displaylink.service

[sudo] password for neo31: 

● displaylink.service - DisplayLink Manager Service

   Loaded: loaded (/usr/lib/systemd/system/displaylink.service; enabled; vendor preset: disabled)

   Active: active (running) since Thu 2016-01-28 15:39:58 CET; 1h 26min ago

 Main PID: 16994 (DisplayLinkMana)

    Tasks: 11 (limit: 512)

   CGroup: /system.slice/displaylink.service

           └─16994 /usr/lib/displaylink/DisplayLinkManager



Jan 28 15:39:58 thehammer systemd[1]: Starting DisplayLink Manager Service...

Jan 28 15:39:58 thehammer systemd[1]: Started DisplayLink Manager Service.

Code:

$ xrandr --current           

Screen 0: minimum 8 x 8, current 1920 x 1080, maximum 32767 x 32767

eDP1 connected 1920x1080+0+0 (normal left inverted right x axis y axis) 293mm x 165mm

   1920x1080     60.00*+  40.00  

   1400x1050     59.98  

   1600x900      60.00  

   1280x1024     60.02  

   1280x960      60.00  

   1368x768      60.00  

   1280x720      60.00  

   1024x768      60.00  

   1024x576      60.00  

   960x540       60.00  

   800x600       60.32    56.25  

   864x486       60.00  

   640x480       59.94  

   720x405       60.00  

   640x360       60.00  

DP1 disconnected (normal left inverted right x axis y axis)

HDMI1 disconnected (normal left inverted right x axis y axis)

HDMI2 disconnected (normal left inverted right x axis y axis)

VIRTUAL1 disconnected (normal left inverted right x axis y axis)

Code:

$ sudo xrandr --listproviders

Providers: number : 1

Provider 0: id: 0x48 cap: 0xb, Source Output, Sink Output, Sink Offload crtcs: 4 outputs: 5 associated providers: 0 name:Intel

As you can see it recognizes only my laptop screen and not the second monitor connected with j5create.
also on dmesg log there are two suspicious lines:
[16454.718031] usb 2-3: 2:1: cannot get freq at ep 0x85
[16459.721969] usb 2-3: 3:1: cannot get freq at ep 0x6

I tried to connect it on USB2 and USB3 ports and the logs and results are the same.

DisplayLink issues for J5create JUA355 on Archlinux

Code:

$ lsusb -d 0711:5800 -vvv

Output is on pastebin: http://pastebin.com/hnKmfatq

Code:

$ dmesg

[16439.983047] usb 2-3: USB disconnect, device number 6

[16449.697476] usb 2-3: new SuperSpeed USB device number 7 using xhci_hcd

[16454.718031] usb 2-3: 2:1: cannot get freq at ep 0x85

[16459.721969] usb 2-3: 3:1: cannot get freq at ep 0x6                                                                                                                                                            

[16464.765968] usb 2-3: 2:1: cannot get freq at ep 0x85                                                                                                                                                           

[16469.769952] usb 2-3: 2:1: cannot get freq at ep 0x85                                                                                                                                                           

[16474.777284] usb 2-3: 3:1: cannot get freq at ep 0x6                                                                                                                                                            

[16479.781253] usb 2-3: 3:1: cannot get freq at ep 0x6                                                                                                                                                            

[16484.785172] usb 2-3: 2:1: cannot get freq at ep 0x85                                                                                                                                                           

[16489.789123] usb 2-3: 2:1: cannot get freq at ep 0x85                                                                                                                                                           

[16494.806432] usb 2-3: 3:1: cannot get freq at ep 0x6                                                                                                                                                            

[16499.810397] usb 2-3: 3:1: cannot get freq at ep 0x6                                                                                                                                                            

[16504.821001] usb 2-3: 2:1: cannot get freq at ep 0x85                                                                                                                                                           

[16509.824965] usb 2-3: 2:1: cannot get freq at ep 0x85

Code:

$ lsmod|grep udl

udl                    28672  0

drm_kms_helper        102400  3 udl,i915,evdi

drm                   286720  16 udl,i915,evdi,drm_kms_helper,nvidia

usbcore               196608  10 uas,udl,btusb,snd_usb_audio,uvcvideo,usb_storage,snd_usbmidi_lib,usbhid,xhci_hcd,xhci_pci

Code:

$ sudo systemctl status displaylink.service

[sudo] password for neo31: 

● displaylink.service - DisplayLink Manager Service

   Loaded: loaded (/usr/lib/systemd/system/displaylink.service; enabled; vendor preset: disabled)

   Active: active (running) since Thu 2016-01-28 15:39:58 CET; 1h 26min ago

 Main PID: 16994 (DisplayLinkMana)

    Tasks: 11 (limit: 512)

   CGroup: /system.slice/displaylink.service

           └─16994 /usr/lib/displaylink/DisplayLinkManager



Jan 28 15:39:58 thehammer systemd[1]: Starting DisplayLink Manager Service...

Jan 28 15:39:58 thehammer systemd[1]: Started DisplayLink Manager Service.

Code:

$ xrandr --current           

Screen 0: minimum 8 x 8, current 1920 x 1080, maximum 32767 x 32767

eDP1 connected 1920x1080+0+0 (normal left inverted right x axis y axis) 293mm x 165mm

   1920x1080     60.00*+  40.00  

   1400x1050     59.98  

   1600x900      60.00  

   1280x1024     60.02  

   1280x960      60.00  

   1368x768      60.00  

   1280x720      60.00  

   1024x768      60.00  

   1024x576      60.00  

   960x540       60.00  

   800x600       60.32    56.25  

   864x486       60.00  

   640x480       59.94  

   720x405       60.00  

   640x360       60.00  

DP1 disconnected (normal left inverted right x axis y axis)

HDMI1 disconnected (normal left inverted right x axis y axis)

HDMI2 disconnected (normal left inverted right x axis y axis)

VIRTUAL1 disconnected (normal left inverted right x axis y axis)

Code:

$ sudo xrandr --listproviders

Providers: number : 1

Provider 0: id: 0x48 cap: 0xb, Source Output, Sink Output, Sink Offload crtcs: 4 outputs: 5 associated providers: 0 name:Intel

Sorry to disappoint, but this device does not have DisplayLink chip in it. (our USB vendor ID is 17e9).

Regards,
Michal

Quote:

Originally Posted by mlukaszek (Post 79514)

Sorry to disappoint, but this device does not have DisplayLink chip in it. (our USB vendor ID is 17e9).

Regards,
Michal

Hi Michal,

Thank you for clearing things out.

Do you think there is any way that I could try to make this device work?
Any recommendation would be very helpful.

Thanks again :)