USB Monitors will not work with hp 840 G3 Laptop
 

I recently upgraded to hp 840 g3 laptop with Intel HD 520 Graphics. My Acer USB monitors will not work. I have installed and reinstalled DisplayLink several times and no success. System does not recognize it as a display.The monitor is connected directly - No docking station.

Monitors are Acer brand and I have 2. Can't get either one to work on the laptops.

I have used the support tool and have tried to upload the files several time. Keep getting this error-
Your submission could not be processed because a security token was missing.

If this occurred unexpectedly, please inform the administrator and describe the action you performed before you received this error

Hello,
When you say the system does not recognise the display, do you see the monitor in Device Manager?
If you don't, it's unlikely to be a driver issue as Windows needs to know the device is present before associating drivers.
If you don't see it, are you using a Y-cable to get power from 2 USB ports?
You can see in my forum signature how to submit your details by email to create a support ticket with your logs.
Kind regards,
Alban

Hello,

Yes I am using the Y-Cable however the monitor is not showing in Device Manager.

If monitors don't appear in Device Manager, this is unlikely to be a driver problem: to use a driver, the device must first be recognized by Windows.

Do you have any Unrecognized device?
Is there anything happening when you plug them in (like a blink, a backlight, the Windows USB connect sound)?
Would you be able to plug it through a powered USB hub or plug the other side of the Y-cable to a USB charger to rule out the power related problem?

I've reported the zip submission error to an admin. Thank you for letting us know.

I spoke to monitor tech support yesterday and they said there was a known issue with M05 release. They instructed me to install M03 - I did and it works fine now. I don't even need the Y-Cable, single cable connection works.

I've sent you a private message so I can follow-up with the manufacturer. I don't have any report from them anywhere and I'd like to look into it.