Error: the system could not find the file specified
 

I'm having an issue with a Lenovo USB3 dock plugged into a Dell Latitude laptop. Previous version 7.6 was working then stopped so decided to upgrade to 7.9M7 but this resulted in a new type of nic being detected - "Displaylink Network adpater NCM" we previously had the "Lenovo USB Ethernet" before but this new adapter and the yellow exclamation mark. The states - This device is not working properly because Windows cannot load the drivers required for this device. (Code 31). I've seen the fix where you remove the device and driver and then install and point to the local Displaylink folder but this gives me the error "the system could not find the file specified", interestingly enough trying to install using the inf file gives me the same error. I have tried uninstalling, using the cleaner and then installing the 7.9 M7 drivers but I still keep getting the error.

I've attached the results from what the support tool generated. Hopefully somebody can help?

Thanks

Hello,

Thank you for including the logs, that's helpful.

I am not sure what you did remove when you mention removing the "device and driver".
The NIC name you see is our name before it is rebranded. Because the branding is done by the driver and it seems removed partially, you keep the non branded name.

Are you sure the error comes from the NCM driver and not Windows stack?
I seem to see the error 31 can happen on some network adapters. It's not something I've read before and I handle most of the tickets.
http://www.tomshardware.co.uk/answer...k-adapter.html

I'd recommend starting from a something clean on the network side, and then installing the driver.
On the logs, I see a couple of USB errors, but they seem to recover.

Kind regards,
Alban