Outlook 2016 Corruption
 

I have 2 Dell monitors (set at 1920x1080 using a DVI connector) attached to a Displaylink USB3.0 dock which is connected to a Lenovo X1 laptop.

After using Outlook 2016 for 15-30 minutes, the Outlook graphics becomes corrupt (nothing displays or partial). I need to close Outlook and then restart. The same issue appears again after 15-30 minutes of using Outlook.

I have tried both a Lenovo and StarTech dock with the same issue.

DisplayLink driver = 8.1.843
Intel HD 4400 = 20.19.15.4531
Windows 10 = Build 15002.1001 (this was also occurring with the earlier builds)
Outlook 2016 = 16.0.6965.2117

If you disable hardware graphics acceleration in Office as described here -> https://support.microsoft.com/en-us/kb/2768648 does that help? (info about halfway down the page)

Yes ... I did disable hardware graphics acceleration and went through the Microsoft Support and Recovery Assistant for Office.

Same issue

Hello,

This is a Windows Insiders build, I believe. We have noticed the issue we reported before seems worse on that build and 15007 as well.

Microsoft is working on it.

Kind regards,
Alban

Please can you link us to the issue reported before
 

Is there a link to the report from before?

Hello,

Microsoft bug tracking system does not have a public access.
Visibility of reports is limited to Microsoft and the partner associated with the report. This means that even if DisplayLink reported the bug, should this be a bug with a graphics vendor, I will lose access to its status when it changes partner association.

As far as I know and have been experiencing, there isn't a fixed OS available today.

Kind regards,
Alban

Alban,

Do you know of any update to this issue? We are seeing this in our company with DisplayLink and Windows 10 1607.

Thanks,
PeterB

Hello Peter,

We believe this has been fixed since Insiders builds of the Windows 10 Creators Update (1703).
The fix was not backported (=serviced) to Windows 10 Anniversary Update (1607). They were complex changes which included risk, without any guarantee of result on Anniversary.

Kind regards,
Alban