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-   -   Macbook Pro 16 & Infocus 1102 Projector (https://www.displaylink.org/forum/showthread.php?t=67063)

bergoman 04-18-2020 09:21 PM

Macbook Pro 16 & Infocus 1102 Projector
 
Just purchased a MB pro 16 and using Hyper Drive hub with 11 ports. I installed Displaylink Beta.5. Checked screen recording. Displaylink icon is on top menu bar but not loaded within software extensions. I uninstalled three times and reinstalled and still not showing up under software extension in system report. When I plug my usb from Display link into my USB 3.1 hub port my screen freezes. I can't even run the report tool per instructions to send report support. Please help, as I need my projector, soon!:(

JakubDabrowski 04-21-2020 07:21 AM

Hello,

Thank you for contacting us on the forum.

Based on your product description (Hyper Drive) it seems as this USB hub is not using a DisplayLink chipset. So it is not powered by our technology and we will not be able to provide you support in this case.

I would recommend contacting your manufacturer or retailer from which you have bought that product.

Best regards,
Jakub


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