I cant get my dock working with my macbook pro
 

hi everyone,

i ve just connected the following to my alogic dock:

1x screen hdmi
1x focusrite sound interferface
1x usb mouse
1x usb keyboard

evertime i power it up the lights come on all the usb connected gear and the screen does not come on at all.

i have the dock connected via a usb C cable with a usb a conversion connector and still no luck.

I HAVE ENABLED THE DISPLAYLINK EXTENSION IN THE SYSTEM SECURITY PREFERENCE OF MY MAC.

Is anyone else having problems such as this?

I am running 10.15.5 on the macbook.

Th macbook is from 2016

Any help would be appreciated :)

Hello Rustyhands,

Thank you for your feedback.

May you please gather your log files by following this guide?

If you wish we may contact each other by emails. If so, please send your issue description + the log files to this email address: technical_enquiries@displaylink.com

Thank you for your actions.

Best regards,
Jakub