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-   -   External monitors not working - MBP 2020 (https://www.displaylink.org/forum/showthread.php?t=67220)

ZeroGravitas 07-17-2020 09:11 AM

External monitors not working - MBP 2020
 
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Hello!

I'm trying to use my Macbook 2020 with two external displays and neither of them are showing up.

What I've tried so far:
  • Did multiple restarts to the machine and dock. Also reinstalled the DisplayLink driver (v5.2.4) a couple of times as this has helped previously.
  • Upgraded the dock to the latest firmware version.
  • Used the dock with an older Macbook Pro 2015 and it worked just fine. Same version of macOS on both.
  • Checked that KEXT is not blocked.
  • Checked that DisplayLink has Screen Recording permissions.
  • Checked that the dock is recognized as a USB device. (PID: 0x6006)
  • Used both clamshell mode and regular mode. No difference there.
  • Ran the DisplayLink support tool in debug mode.

System info:
Macbook Pro 16.3 aka Macbook Pro 13" 2020
macOS Catalina 10.15.5
Dell D6000 dock

Any suggestions?


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