DisplayLink Forum

DisplayLink Forum (https://www.displaylink.org/forum/index.php)
-   Mac Software (https://www.displaylink.org/forum/forumdisplay.php?f=30)
-   -   Startechcom - Unable to get screens connected (https://www.displaylink.org/forum/showthread.php?t=68817)

nirhend 06-24-2023 03:44 PM

Startechcom - Unable to get screens connected
 
1 Attachment(s)
I have a StarTechcom DK31C3HDPD DisplayLink dock and can't get screens connected.
Using MBP M1Pro 2021.
I've installed the latest DisplayLink app for Mac.
Updated Mac to the latest 13.4.1
When connecting the dock, I do get charge but nothing more.
I'm asked to confirm the accessory and allow it - I confirm.
I've enabled screen recording end restarted the app.

Currently have the attached message in the DisplayLink app:

DanielSznicer 08-17-2023 09:44 AM

Quote:

Originally Posted by nirhend (Post 95501)
I have a StarTechcom DK31C3HDPD DisplayLink dock and can't get screens connected.
Using MBP M1Pro 2021.
I've installed the latest DisplayLink app for Mac.
Updated Mac to the latest 13.4.1
When connecting the dock, I do get charge but nothing more.
I'm asked to confirm the accessory and allow it - I confirm.
I've enabled screen recording end restarted the app.

Currently have the attached message in the DisplayLink app:

Hello,
Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink


And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com


All times are GMT. The time now is 09:01 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2026, vBulletin Solutions, Inc.