Cant find monitor on Procord dock
 

Hello!

So I have bought a "prokord workplace docking station usb-c 5k dual monitor - charge" for a work computer.

Here are the specs for the computer:
CPU Snapdragon (TM) 7c Gen 2 @ 2.55 GHz 2.55 GHz
RAM 4,00 GB
Product-ID 00379-20115-64896-AAOEM
System 64b system, ARM-based CPU

And here are the windows specs:
Type Windows 10 Pro Education
Version 22H2
Installed ‎2021-‎10-‎23
OS-version 19045.3693
Windows Feature Experience Pack 1000.19053.1000.0

When i got the dock station, i just plugged it in via the USB-C port and everything worked (USB ports, Ethernet etc) except the displayport and HDMI. I have tried with a DVI to displayport and a standard HDMI between the docking station and the monitor.
Ive tried to download the latest Displaylink drivers for w10/w11 (11.2 M0) from the synaptics website. But when i try to install it, i get a error message that says this driver version don't support my windows version...
Then i tried to download some of the legacy drivers, and the latest version that worked was 10.3 M0 from Sep 22, 2022.

I have tried everything it seems, a different USB-C cable and port, switched to a usb type A, different monitor, uninstalled the drivers and reinstall them.

Is there any fix to this?

Kind regards!
//Oskar

Hi Oskar,
The installer doesn't cover Arm64 architecture yet. Even if Windows on Arm isn't new, all early platforms were sold in S-mode, preventing the use of any installer. Adding Arm64 in the installer is planned for early 2024.
In the meantime, please use the .INF in the Corporate section in the ARM64 folder to use on this machine. Right click on the dlidusb.inf and select Install. the dlcdcncm.inf is for Ethernet.
https://www.synaptics.com/products/d...oads/corporate
Regards,
Alban

That one fixed it for me!
Thank you so much!
i wish you a good holiday, Alban!

Prokord usb-c docking station
 

Hi,
I have a simular problem with my new bought prokord dockingstation (Dual DP QHD Display 96w). I cant get my HP elitebook 830 G10 to work with this docking station (Monitors). It works fine with an older HP Elite book 850 G8.
It´s just the monitors that it can´t find. Mouse, t-board and network works fine.

CPU: 13th Gen Intel(R) Core(TM) i7-1365U 1.80 GHz
RAM: 32,0 GB
OS: Windows 11 64-bit operating system, x64-based processor

I have tried with windows update to have the latest updates and I have tried with DisplayLink USB Graphics Software for Windows11.7 M3-EXE.
It still do not work for me.

//Klintzman

Suggest run https://www.synaptics.com/products/d...leaner-windows

And then latest DLSW https://www.synaptics.com/products/d...nloads/windows