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-   -   Monitor is sleeping while connected (https://www.displaylink.org/forum/showthread.php?t=69322)

kybernetik42 09-05-2024 04:49 AM

Monitor is sleeping while connected
 
Hi
HP ProBook 445 14 inch G10 Notebook PC
Processor AMD Ryzen 5 7530U with Radeon Graphics, 2000 Mhz, 6 Core(s), 12 Logical Processor(s)
Win10 Version 10.0.19045 Build 19045
Newest DisplayLinkDriver installed: Driver Version 11.5.5551.0
USB-C dock G5

Monitors connected to the USB-C dock G5 are going to sleep and it is not possible to wake them up (power recycle)
DisplayLink Manager (Version 3.2.14.0) shows that the monitors connected to the USB-C dock G5 are NOT listed as DisplayLink-Devices!

Interesting: my Linux-PC is working fine with DisplayLink(LinuxMint)

kybernetik42 09-11-2024 10:48 AM

New Driver video, audio, camera and Bios
 
Now, Display-Link works as expected after new drivers appears at "HP Support Assistent" for video, audio, camera and Bios.
After install DisplayLink is working again (not everything tested yet, but I assume.)

Within Device Manager on my löaptop it is not any entry, which looks like be assigned to DisplayLink, same within running services.

This ticket can be closed now.


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