Monitors not waking up upon initial plug-in - MacBook Pro M4 MacOs 15.1 - Dell D3100
 

Hi everyone,

My system info:

Computer: MackBook Pro (M4 Pro / 2024)
MacOS: Sequoia 15.1
Dock: Dell D3100
Firmware: No Clue - Can I even check for this on a Mac?
DisplayLink Manager: 1.11.0 (Build 28)
Mouse/Keyboard: USB-A connected to the dock

I'm having an issue with my Dell D3100 Dock. Anytime I initially plug-in the MBP (clamshell) to the dock (USB-C), I have to hit a key on the keyboard (i.e. Spacebar) to wake up the monitors. When they wake up, I can see the desktop image and the mouse cursor, but nothing moves or works. If I open the lid of the MBP and close it, then everything starts to work.

If I restart the machine (while it's plugged to the dock), I won't even see the login screen. I have to open the lid for display to start appearing on the monitors.

I have the Login Screen Extension installed on the DisplayLink Manager and still nothing.

Is there any way to solve this? Should I change some system settings or something?

Thanks in advance.

Hi!
I am facing exactly the same problem on Dell D6000
I tried updating the dock firmware, it did not help.

Macbook Air M1, macOS Sequoia 15.1

I tried emailing support through the app and through the website a few days ago. Haven't heard anything back from them.

Screens wont start until MBA opened and logged in on MBA
 

Same issue on MBA (Macbook Air) M1 8GB, running Sequoia 15.1.

Same issue here on a MacBook Air (M2) with macOS 15.0.1 and DisplayLink 1.11.0 (Build 28)

I was having the same issue for the past couple of days until I downloaded and installed the latest software update, which is this one:

Release: 1.11 | Oct 8, 2024:
https://www.synaptics.com/products/d...ownloads/macos

After reinstalling it, I unplugged and plugged my cable on my Mac, and it works now.

I have this version as well and still experiencing the same thing... Seems like a few people are experiencing this issue here.

Admins / Support - Is there any solution to this?

To all of those posting in this thread...

If the original manufacturer of your DisplayLink-based product has not been able to assist you, then I would suggest reporting the issue directly to DisplayLink by following the process outlined here --> https://support.displaylink.com/know...to-displaylink

I sent a request to support, but did not receive a response
I thought the forum would help...

Sent in another request to DisplayLink. Hopefully some sort of reply back?