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-   -   Loosing USB Devices - annoying (https://www.displaylink.org/forum/showthread.php?t=69578)

gurkan 03-21-2025 12:16 AM

Loosing USB Devices - annoying
 
I sent an email with the logs to DisplayLink and await a response.

I have one of these devices

After upgrading to macOS Sequoia 15.3.2, DisplayLink started malfunctioning, losing all the attached USB peripherals.

If I unplug the M3 laptop and use a different USB port on the laptop to connect the hub, it works for a while, and then the USBs are lost again.

I updated to the latest DisplayLink Manager 1.12.0 (Build 33), which didn't solve the problem.

Any suggestions

mjaroch 03-24-2025 12:27 PM

Hello gurkan,

Thank you for reaching out.

If you have contacted our support, please wait for a response from our team.

From our tests, upgrading to macOS Sequoia 15.3.2 shouldn't have any impact on our app working properly.

smithgcovert2 03-26-2025 03:15 PM

Yeah, this is not the only report of 15.3.2 being a problem.

I also have this thread:
https://displaylink.org/forum/showthread.php?t=69576

Not sure under what set of conditions 15.3.2 caused this issue for many people (maybe its a specific models?), but it is absolutely a real problem, that multiple people are reporting.

I have sent in a support bundle collection. I have received no email back from tech support though.

Please, this is a real problem, and I will do anything to help as well.

Cheers,
Greg

mjaroch 03-27-2025 09:12 AM

Hello Greg,

Thank you for reporting this problem.

We do understand the importance of your case.
If you have sent logs to our support, please wait for a response from us.


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