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Forum: Mac Software Today, 10:59 AM
Replies: 1
Views: 28
Posted By rboerner
If you have not done so already, I would suggest...

If you have not done so already, I would suggest contacting Plugable directly for assistance --> https://plugable.com/pages/support

With that said, you may want to try enabling the 'HiDPI' modes...
Forum: Mac Software Today, 10:54 AM
Replies: 1
Views: 15
Posted By rboerner
If you have not done so already, I would suggest...

If you have not done so already, I would suggest contacting Plugable directly for assistance --> https://plugable.com/pages/support
Forum: General Discussion Today, 10:52 AM
Replies: 4
Views: 199
Posted By rboerner
Thanks for reporting the results, and I am glad...

Thanks for reporting the results, and I am glad to hear that everything is now working as expected.
Forum: General Discussion 06-11-2024, 01:31 PM
Replies: 4
Views: 199
Posted By rboerner
To the best of my knowledge, the source of the...

To the best of my knowledge, the source of the issue you describe is due to the specific DisplayLink chipset used in the StarTech adapter.

To expand further, the DL-5500 chipset does not support...
Forum: Mac Software 06-03-2024, 10:57 AM
Replies: 2
Views: 531
Posted By rboerner
If you have not done so already, I would suggest...

If you have not done so already, I would suggest reporting this issue to DisplayLink directly by following the process outlined here -->...
Forum: Mac Software 05-28-2024, 11:01 AM
Replies: 4
Views: 5,422
Posted By rboerner
According to the information provided by the...

According to the information provided by the manufacturer of your docking station --> https://tobenone.com/products/uds009-docking-station-dual-monitor-for-macbook-pro-air the product you are using...
Forum: Windows Software 05-20-2024, 10:59 AM
Replies: 9
Views: 10,699
Posted By rboerner
First, the driver version you have installed may...

First, the driver version you have installed may be the latest provided by Dell for the docking station, but it is not the latest from DisplayLink directly (which is 11.3 M0). If you have not...
Forum: Mac Software 05-14-2024, 11:01 AM
Replies: 6
Views: 2,362
Posted By rboerner
If the original manufacturer of your docking...

If the original manufacturer of your docking station (Anker) has been unable to provide support, then I would suggest reporting the issue to DisplayLink directly by following the process outlined...
Forum: Mac Software 05-08-2024, 10:57 AM
Replies: 6
Views: 2,362
Posted By rboerner
As a first step, I would suggest using the...

As a first step, I would suggest using the End-User Cleaner tool for macOS --> https://support.displaylink.com/knowledgebase/articles/2012213-end-user-cleaner-tool-for-macos and then perform a fresh...
Forum: Mac Software 05-07-2024, 11:45 AM
Replies: 5
Views: 5,172
Posted By rboerner
For the record, I am not a DisplayLink employee...

For the record, I am not a DisplayLink employee or a Synaptics employee. I am volunteer moderator.

As I understand it, there are two different things happening in this thread.

1. 'Something'...
Forum: What to buy? 04-25-2024, 10:52 AM
Replies: 2
Views: 5,180
Posted By rboerner
NOTE FROM A MODERATOR - Please do not post the...

NOTE FROM A MODERATOR - Please do not post the same question in two different sections of the forum.

Your specific model of Mac mini is limited to a maximum of two external displays. Apple calls...
Forum: General Discussion 04-25-2024, 10:50 AM
Replies: 3
Views: 4,877
Posted By rboerner
Your specific model of Mac mini is limited to a...

Your specific model of Mac mini is limited to a maximum of two external displays. Apple calls this out under the 'Video Support' section within the technical specifications for your computer -->...
Forum: Windows Software 04-19-2024, 10:54 AM
Replies: 1
Views: 2,715
Posted By rboerner
If you can provide the brand and specific model...

If you can provide the brand and specific model number of the 'USB 3to HDMI display adaptor' you are using as well as the brand and specific model number of the monitor you are using, I may be able...
Forum: Windows Software 04-18-2024, 12:38 PM
Replies: 1
Views: 3,139
Posted By rboerner
Given your description of the behavior, if you...

Given your description of the behavior, if you have not already done so I would suggest making sure that you have the latest version of the Windows DisplayLink driver installed on your computer -->...
Forum: Mac Software 04-18-2024, 11:06 AM
Replies: 1
Views: 1,524
Posted By rboerner
According to the information provided by Lenovo...

According to the information provided by Lenovo here -->...
Forum: Windows Software 04-11-2024, 11:00 AM
Replies: 3
Views: 3,236
Posted By rboerner
If the original manufacturer of your docking...

If the original manufacturer of your docking station (Wavlink) has been unable to provide support for their product, you have the option of reporting the issue directly to DisplayLink by following...
Forum: Mac Software 04-10-2024, 10:53 AM
Replies: 1
Views: 1,353
Posted By rboerner
If you have not already done so, I would suggest...

If you have not already done so, I would suggest contacting Plugable (the makers of the UD-3900) directly for assistance --> https://plugable.com/pages/support
Forum: Mac Software 04-03-2024, 11:04 AM
Replies: 1
Views: 1,359
Posted By rboerner
If you have not done so already, I would suggest...

If you have not done so already, I would suggest reporting the issue to DisplayLink directly by following the process outlined here -->...
Forum: Mac Software 04-03-2024, 11:02 AM
Replies: 44
Views: 20,993
Posted By rboerner
For anyone having posted within this thread, if...

For anyone having posted within this thread, if the original manufacturer (for example Dell, HP or Targus) of your DisplayLink-based docking station has not been able to assist you, then I would...
Forum: Windows Software 04-02-2024, 11:05 AM
Replies: 2
Views: 2,959
Posted By rboerner
Given your description, I would suggest reporting...

Given your description, I would suggest reporting the issue to DisplayLink directly by following the process outlined here -->...
Forum: Mac Software 03-29-2024, 10:00 AM
Replies: 5
Views: 5,172
Posted By rboerner
The information message you highlighted in your...

The information message you highlighted in your screenshot is 'static'. It is there merely as information, it does not dynamically appear based on other events.

In other words, USB device approval...
Forum: Mac Software 03-29-2024, 09:57 AM
Replies: 4
Views: 3,467
Posted By rboerner
The notification you describe cannot be disabled....

The notification you describe cannot be disabled.

DisplayLink has more information on this topic here -->...
Forum: Windows Software 03-25-2024, 09:55 AM
Replies: 3
Views: 3,211
Posted By rboerner
Thank you for posting the update, and I am glad...

Thank you for posting the update, and I am glad to hear the information I provided was helpful :-)
Forum: Mac Software 03-21-2024, 09:59 AM
Replies: 4
Views: 1,948
Posted By rboerner
If Dell has not been able to assist you with...

If Dell has not been able to assist you with their product, then I would suggest reporting the issue to DisplayLink directly by following the process outlined here -->...
Forum: Windows Software 03-21-2024, 09:57 AM
Replies: 1
Views: 2,933
Posted By rboerner
If you have not already done so, I would suggest...

If you have not already done so, I would suggest reporting the issue to DisplayLink directly by following the process outlined here -->...
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