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Forum: Windows Software

01-08-2014, 07:45 PM

Replies: 10

Device Not Detected: No Monitor

Views: 47,574

Posted By Peelman

I ended up finding one of the Targus docks that...

I ended up finding one of the Targus docks that did work with the systems. I did troubleshooting with Targus and they are going to replace the docks that failed for me. We have less than a dozen...

Forum: Windows Software

01-06-2014, 05:43 PM

Replies: 10

Device Not Detected: No Monitor

Views: 47,574

Posted By Peelman

The currently installed software version on the...

The currently installed software version on the machine I am troubleshooting is 7.1.45135. The USB dock I am using is a Targus ACP70USZ. The firmware is the same as what is provided by Targus, v4401....

Forum: Windows Software

01-06-2014, 04:08 PM

Replies: 10

Device Not Detected: No Monitor

Views: 47,574

Posted By Peelman

The replacement dock for the remote user did not...

The replacement dock for the remote user did not work. Additionally, there is another user in my office with the dock that has the display issues. That brings the total to 4 users on 6 different...

Forum: Windows Software

01-02-2014, 09:16 PM

Replies: 10

Device Not Detected: No Monitor

Views: 47,574

Posted By Peelman

I shipped a spare dock we had to the remote user...

I shipped a spare dock we had to the remote user on Tuesday which they have not received yet. We have since had two more users who have that same model laptop and same Targus USB dock that are now...

Forum: Windows Software

01-02-2014, 04:11 PM

Replies: 10

Device Not Detected: No Monitor

Views: 47,574

Posted By Peelman

Thank you for your reply and providing the...

Thank you for your reply and providing the download link.

The issue has not been resolved yet. I have tried the first steps you suggested on power cycling. A second system with that same model...

Forum: Windows Software

12-31-2013, 10:04 PM

Replies: 10

Device Not Detected: No Monitor

Views: 47,574

Posted By Peelman

Device Not Detected: No Monitor

Hello,

I have a user I am providing remote assistance to. She experienced power issues in her home over the weekend and the monitors to her dock have not returned since. All other devices attached...

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