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Search: Posts Made By: Carlo
Forum: Mac Software 06-03-2015, 10:56 AM
Replies: 3
Views: 14,009
Posted By Carlo
I see, that would explain most of the issues. ...

I see, that would explain most of the issues.

In the short term I'm afraid I don't have other ideas. In the longer term there are things we may try to do in this specific use case, we'll keep it...
Forum: Mac Software 05-31-2015, 07:34 AM
Replies: 3
Views: 14,009
Posted By Carlo
Hi Scott, It looks like these applications...

Hi Scott,

It looks like these applications have issues with virtual screens as primary. It's a problem where the applications check for screen capabilities only of one screen and assume all...
Forum: Mac Software 05-31-2015, 07:27 AM
Replies: 2
Views: 11,067
Posted By Carlo
Hi Pablo, Our latest driver supporting...

Hi Pablo,

Our latest driver supporting 10.5.x is version 1.7. It's a quite old driver that does not support all the latest devices though.

You can find it here:...
Forum: Mac Software 05-31-2015, 07:22 AM
Replies: 4
Views: 10,242
Posted By Carlo
Hi Keziapurrs, Sorry to hear about your...

Hi Keziapurrs,

Sorry to hear about your experience. Having all these issues happening at once is suspicious, especially the audio should just work: it's a standard interface that uses the standard...
Forum: Mac Software 05-21-2015, 08:25 AM
Replies: 5
Views: 55,072
Posted By Carlo
Hi, Some features of the DL-4xxx series are...

Hi,

Some features of the DL-4xxx series are not currently supported on Mac. Among these the OSD that controls brightness.
Your question helps in prioritising this feature higher thank you.
...
Forum: Mac Software 05-21-2015, 08:14 AM
Replies: 4
Views: 11,455
Posted By Carlo
Hi Devros, Technically 6 or more screens are...

Hi Devros,

Technically 6 or more screens are feasible and I'm sure that would make a great marketing message. However, more screens are also going to put more strain on the system so for the...
Forum: Mac Software 05-19-2015, 08:11 AM
Replies: 3
Views: 10,113
Posted By Carlo
I guess the hot corner for Maggie is triggering a...

I guess the hot corner for Maggie is triggering a full screen transition, to hit the same issues that The Dave is getting.
We have introduced some workarounds in 2.4 but the reality is that the...
Forum: Mac Software 05-18-2015, 08:18 AM
Replies: 6
Views: 14,329
Posted By Carlo
Thank you Michael, This was a fast...

Thank you Michael,

This was a fast workaround!

Cheers,
Carlo
Forum: Mac Software 05-14-2015, 10:42 AM
Replies: 1
Views: 8,076
Posted By Carlo
Hi James, Thank you for the report. We...

Hi James,

Thank you for the report.

We can see the same root cause. The impact on performance seems to be system specific.
In any case we think we can fix it, not sure we'll be able by the...
Forum: Mac Software 05-14-2015, 10:39 AM
Replies: 2
Views: 9,421
Posted By Carlo
Dear PPC enthusiasts, There are no current...

Dear PPC enthusiasts,

There are no current plans to port (it's not a "compile option") our drivers to either PPC or earlier OS X versions, sorry.

Which is a shame for my mini, white MacBook(s)...
Forum: Mac Software 05-09-2015, 08:15 AM
Replies: 6
Views: 14,329
Posted By Carlo
Thank you Michael, Yes that's the kind of issue...

Thank you Michael,
Yes that's the kind of issue we would have expected but it is much more weird than that! We'll contact you directly.

Cheers,
Carlo
Forum: Mac Software 05-08-2015, 12:02 PM
Replies: 6
Views: 14,329
Posted By Carlo
Hi Kevin, We have spotted a possible problem...

Hi Kevin,

We have spotted a possible problem on this specific system: you have a kernel extension called vhhcd.kext that has created similar issues for a different user.

It seems to be...
Forum: Mac Software 05-07-2015, 08:21 AM
Replies: 1
Views: 8,222
Posted By Carlo
Hi DavidC, In general using two years old...

Hi DavidC,

In general using two years old drivers on Mac seems a high risk strategy... the OS is changing very rapidly.

In particular about DisplayLink drivers version 2.4b1 had overall good...
Forum: Mac Software 05-01-2015, 10:34 AM
Replies: 1
Views: 9,680
Posted By Carlo
Thank you, we'll try to reproduce this issue....

Thank you, we'll try to reproduce this issue. Otherwise, so far 10.10.4 is OK for us.

Carlo
Forum: Mac Software 05-01-2015, 10:31 AM
Replies: 4
Views: 13,361
Posted By Carlo
Hi D4rryl, We're looking into this but we...

Hi D4rryl,

We're looking into this but we can't figure out what's wrong. It appears that the communication with the monitor is not happening correctly. Still, in these cases you should be able to...
Forum: Mac Software 05-01-2015, 10:24 AM
Replies: 6
Views: 13,681
Posted By Carlo
Yes as far as I know these are using Quartz...

Yes as far as I know these are using Quartz Composer that renders the transitions using shaders on the GPU. It appears that these functions are not provided by the SW renderer.

Carlo
Forum: Mac Software 04-30-2015, 08:15 AM
Replies: 6
Views: 13,681
Posted By Carlo
About screensavers, we have seen a gradual...

About screensavers, we have seen a gradual degradation of the SW renderer in OS X since about 10.5 so I'd expect the support to remain minimal in the future.
But who knows, maybe at WWDC 2015 Apple...
Forum: Mac Software 04-29-2015, 04:54 PM
Replies: 6
Views: 13,681
Posted By Carlo
Hi Lennart, Answering here directly: -...

Hi Lennart,

Answering here directly:
- Most screensavers won't run on DisplayLink screens because of missing HW 3D acceleration
- The 2.4b1 worked around most issues and now multiple DisplayLink...
Forum: Mac Software 04-29-2015, 10:19 AM
Replies: 4
Views: 13,361
Posted By Carlo
Hi, We'll need logs to understand what is...

Hi,

We'll need logs to understand what is going on.

The log tool is at http://www.displaylink.com/support/ticket.php?id=269
You can attach the logs here or send them through...
Forum: Mac Software 04-29-2015, 10:18 AM
Replies: 3
Views: 10,512
Posted By Carlo
Thank you xurizaemon, this certainly seems odd...

Thank you xurizaemon, this certainly seems odd and we'll we'll look into it

Carlo
Forum: Mac Software 04-19-2015, 10:23 AM
Replies: 1
Views: 8,621
Posted By Carlo
Hi macdellgirl, There appears to be no...

Hi macdellgirl,

There appears to be no DisplayLink device connected in the System Profile. Can't see any device in our logs too.

Could the device be defective?
If it does not come up in the...
Forum: Mac Software 04-15-2015, 08:15 AM
Replies: 2
Views: 9,075
Posted By Carlo
Hi MickM, This will be fixed in the next...

Hi MickM,

This will be fixed in the next release.

Best regards,
Carlo
Forum: Mac Software 04-15-2015, 08:15 AM
Replies: 1
Views: 8,110
Posted By Carlo
Please try the 2.4 beta. Best regards, ...

Please try the 2.4 beta.

Best regards,
Carlo
Forum: Mac Software 04-13-2015, 08:20 AM
Replies: 6
Views: 13,392
Posted By Carlo
Hi gusegruv, We can't find something wrong...

Hi gusegruv,

We can't find something wrong from the logs. Can you please describe more in detail what the problem is. You say



Do you mean the layout is wrong and monitors are swapped? Or...
Forum: Mac Software 04-09-2015, 08:03 AM
Replies: 5
Views: 11,157
Posted By Carlo
The problem is actually changing the time, I can...

The problem is actually changing the time, I can reproduce even using the command line to change time.
Strange one.

Thank you again for raising this.

Carlo
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