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Search took 0.04 seconds; generated 112 minute(s) ago. Search: Posts Made By: Wim
Forum: Windows Software 06-12-2014, 09:35 AM
Replies: 11
Views: 18,266
Posted By Wim
We have just tested this on an Onkyo HT-R538...

We have just tested this on an Onkyo HT-R538 which is what we have for system test and 5.1 audio works. Is 5.1 definitely selected under the speaker configuration?
...
Forum: Windows Software 06-11-2014, 07:02 AM
Replies: 2
Views: 19,540
Posted By Wim
Can you check that the download is not corrupted?...

Can you check that the download is not corrupted? If it is OK, can you send the log files as described here:

http://kb.displaylink.com/269

Do other DL software versions install OK? There have...
Forum: Mac Software 06-11-2014, 07:00 AM
Replies: 5
Views: 11,108
Posted By Wim
We will need log files to work out why this is...

We will need log files to work out why this is happening. There is usually a rational explanation for resolution issues.

http://kb.displaylink.com/269

Wim
Forum: Windows Software 06-10-2014, 09:14 PM
Replies: 12
Views: 33,643
Posted By Wim
Hmmm... OK. Can you post the logs as described...

Hmmm... OK. Can you post the logs as described here (http://kb.displaylink.com/269) and also let me know where we could download the Citrix display drivers you are using?

Wim
Forum: Windows Software 06-09-2014, 05:13 PM
Replies: 12
Views: 33,643
Posted By Wim
OK - They should work fine with DisplayLink...

OK - They should work fine with DisplayLink installed. I assume it is similar to the logmein mirror driver, which we work correctly alongside.

As long as there is an Intel/AMD/NVIDIA graphics card...
Forum: Windows Software 06-09-2014, 01:17 PM
Replies: 12
Views: 33,643
Posted By Wim
I assume the Citrix Display Drivers are the...

I assume the Citrix Display Drivers are the graphics drivers on a virtual machine? DisplayLink software cannot be installed on a virtual machine, as we do not work with virtualised graphics cards.
...
Forum: Windows Software 06-09-2014, 12:55 PM
Replies: 62
Views: 138,668
Posted By Wim
OK. The problem is that to pull our driver out of...

OK. The problem is that to pull our driver out of the way, we need to restart the Windows graphics sub system. Normally Windows wants to reboot when the graphics sub system restarts. So you would...
Forum: Windows Software 06-09-2014, 12:17 PM
Replies: 1
Views: 6,692
Posted By Wim
This is correct behaviour. If using both outputs...

This is correct behaviour. If using both outputs of the adapter, the maximum resolution will be 2048x1152 (if reported by the monitor). See this article:
...
Forum: Windows Software 06-06-2014, 08:55 AM
Replies: 62
Views: 138,668
Posted By Wim
This thread contains lots of issues on games now,...

This thread contains lots of issues on games now, some of which were bugs that have been fixed in more recent releases and some that still exist.

We are aware of problems with some games in full...
Forum: Windows Software 06-04-2014, 03:37 PM
Replies: 20
Views: 40,159
Posted By Wim
These issues tend to be above the DisplayLink...

These issues tend to be above the DisplayLink driver layer, as all we do is pass layer 2 packets. The problem tends to be due to the internal network expecting certain MAC address (the dock has its...
Forum: Windows Software 05-27-2014, 12:20 PM
Replies: 3
Views: 8,733
Posted By Wim
This sounds like the installer does not have the...

This sounds like the installer does not have the required permissions to install. Could you try v7.5 M2 from our website instead to see if this installs, and will tell us if this is a regression.
...
Forum: Windows Software 05-27-2014, 12:19 PM
Replies: 2
Views: 8,814
Posted By Wim
Sounds like the auto rotation of the tablet is...

Sounds like the auto rotation of the tablet is kicking in. Can you configure this setup using Windows Display Properties instead to make sure rotation is not enabled on the DisplayLink display?

Wim
Forum: Windows Software 05-27-2014, 12:00 PM
Replies: 4
Views: 11,894
Posted By Wim
Thanks for finding this. I'm just back from...

Thanks for finding this. I'm just back from holiday. The file has moved onto Amazon S3 buckets and the Content-Disposition header didn't have quotes around it, so Firefox didn't see the full file...
Forum: Windows Software 05-14-2014, 03:59 PM
Replies: 9
Views: 12,479
Posted By Wim
Hi The log files don't include the installer...

Hi

The log files don't include the installer logs. Could you check you have followed the guide on this page to make sure installer logging is turned on:

http://kb.displaylink.com/270

Wim
Forum: Windows Software 05-14-2014, 03:54 PM
Replies: 1
Views: 9,012
Posted By Wim
I assume you have not turned on advanced logging...

I assume you have not turned on advanced logging with our debug tool? Is there a lot of files being updated in c:\program files\DisplayLink core software\debug\?
Forum: Windows Software 05-08-2014, 11:13 AM
Replies: 23
Views: 119,077
Posted By Wim
It looks like you have the Kensington sd400v, and...

It looks like you have the Kensington sd400v, and the problem you are seeing is covered in this thread:

http://www.displaylink.org/forum/showthread.php?t=1372

I'm going to merge this.

Wim
Forum: Windows Software 05-08-2014, 10:28 AM
Replies: 6
Views: 14,195
Posted By Wim
I think we have discovered what the problem is....

I think we have discovered what the problem is. The older firmware in the display has problems with Intel Haswell (http://en.wikipedia.org/wiki/Haswell_(microarchitecture)) platforms on USB 3.0. This...
Forum: Windows Software 05-06-2014, 11:04 AM
Replies: 6
Views: 14,195
Posted By Wim
I would guess it is a hardware problem, otherwise...

I would guess it is a hardware problem, otherwise there would be more similar reports. I would return the monitor for a replacement.

Wim
Forum: General Discussion 05-06-2014, 11:01 AM
Replies: 1
Views: 7,060
Posted By Wim
There is no need to undock. You can just unplug...

There is no need to undock. You can just unplug the USB cable.

If any Mass storage devices are connected downstream of the dock, they should be ejected first to prevent data corruption.

Wim
Forum: Windows Software 05-02-2014, 02:56 PM
Replies: 1
Views: 7,577
Posted By Wim
Not sure why the performance has dropped. I guess...

Not sure why the performance has dropped. I guess you updated from version 6.3?

Does uninstalling VNC make any difference? I don't think it will but worth a try.

Wim
Forum: Windows Software 05-02-2014, 02:55 PM
Replies: 6
Views: 14,195
Posted By Wim
It looks like there are communication problems...

It looks like there are communication problems with the monitor, preventing our software updating the DisplayLink firmware to a version that will work with v7.6.

This could be a hardware problem,...
Forum: Windows Software 04-29-2014, 12:31 PM
Replies: 5
Views: 8,968
Posted By Wim
It didn't work OK before. It incorrectly...

It didn't work OK before. It incorrectly negotiated a link that it should not have done. You'd have found that the link would have been VERY with lots of errors as our Ethernet port would be in full...
Forum: Windows Software 04-28-2014, 04:40 PM
Replies: 12
Views: 18,961
Posted By Wim
I did a windbg check on the BSOD in your log...

I did a windbg check on the BSOD in your log file:



The BSOD is caused by usbccgp.sys (http://msdn.microsoft.com/en-us/library/windows/hardware/ff539234(v=vs.85).aspx), so looks like it is...
Forum: Windows Software 04-28-2014, 04:35 PM
Replies: 2
Views: 9,199
Posted By Wim
I'm not sure that this is directly connected to...

I'm not sure that this is directly connected to the DisplayLink Ethernet driver. Our driver is layer 2 only and just passes Ethernet packets between USB and the Windows Ethernet stack. If you can...
Forum: Windows Software 04-28-2014, 04:29 PM
Replies: 5
Views: 8,968
Posted By Wim
Our Ethernet driver thinks the Ethernet link is...

Our Ethernet driver thinks the Ethernet link is down. Are you sure you are connected to an Ethernet switch and not a hub, as the Ethernet port will not support half duplex:
...
Showing results 251 to 275 of 500
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