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Search took 0.02 seconds; generated 93 minute(s) ago. Search: Posts Made By: Carlo
Forum: Mac Software 04-08-2015, 08:00 AM
Replies: 5
Views: 10,345
Posted By Carlo
Thank you computerguru, This bug is very,...

Thank you computerguru,

This bug is very, very interesting. I could reproduce with your steps, I think the key step is the somewhat overcomplicated animation on the "Set date and time...
Forum: Mac Software 04-05-2015, 07:05 AM
Replies: 5
Views: 10,345
Posted By Carlo
Hi computerguru, Our logs should point to...

Hi computerguru,

Our logs should point to the problem.

The log tool is at http://www.displaylink.com/support/ticket.php?id=269
You can attach the logs here or send them through...
Forum: Mac Software 03-25-2015, 01:21 PM
Replies: 2
Views: 10,207
Posted By Carlo
Hi demisx, We can confirm this is a...

Hi demisx,

We can confirm this is a regression in the latest driver. We'll endeavour to fix this before the next refresh.
Thank you very much for raising this bug with all the needed information!...
Forum: Mac Software 03-22-2015, 09:23 AM
Replies: 1
Views: 22,906
Posted By Carlo
Hi Howell, The safest way is to use our...

Hi Howell,

The safest way is to use our uninstaller. If you have partially uninstalled you'll have to run a complete installation before uninstalling.
The uninstaller is in the...
Forum: Mac Software 03-22-2015, 09:12 AM
Replies: 6
Views: 12,610
Posted By Carlo
Hi Gusegruv, Can you check if the layout is...

Hi Gusegruv,

Can you check if the layout is in mirror?
Go to System Preferences->Displays->Arrangement and deselect mirror mode if it's not what you want to use.

Best regards,
Carlo
Forum: Mac Software 03-20-2015, 09:34 PM
Replies: 22
Views: 40,595
Posted By Carlo
Hi Charlotte, In the logs you captured there...

Hi Charlotte,

In the logs you captured there are no DisplayLink devices reported. If the device was connected when you captured the logs it could be a HW issue.
I'd suggest to contact the...
Forum: Mac Software 03-20-2015, 09:31 PM
Replies: 22
Views: 40,595
Posted By Carlo
Difficult without a video but sparkle seems to...

Difficult without a video but sparkle seems to suggest flickering pixels. That is usually symptom of a bad digital video connection. Usually it's the cable but could be the device or the monitor....
Forum: Mac Software 03-19-2015, 05:09 PM
Replies: 8
Views: 13,598
Posted By Carlo
Good it's the same issue. The fix is going to be...

Good it's the same issue. The fix is going to be in the next release.

Thank you,
Carlo
Forum: Mac Software 03-19-2015, 05:07 PM
Replies: 22
Views: 40,595
Posted By Carlo
Hi xav, Are you sure it's not in mirror...

Hi xav,

Are you sure it's not in mirror mode? Can you check the arrangement tab in the Displays system preference?

Carlo
Forum: Mac Software 03-18-2015, 03:14 PM
Replies: 22
Views: 40,595
Posted By Carlo
Right OK that's the problem then. Repair...

Right OK that's the problem then. Repair permissions can not repair this because it's not the right kind of object.

That seems to be a link to something else and not a directory.
In that location...
Forum: Mac Software 03-18-2015, 11:20 AM
Replies: 2
Views: 8,485
Posted By Carlo
Hi Justin, The device is not shown as...

Hi Justin,

The device is not shown as connected to the system. It may be a power problem or a defective unit.
Best to contact the manufacturer to further debug this issue.

Best regards,
Carlo
Forum: Mac Software 03-18-2015, 11:18 AM
Replies: 22
Views: 40,595
Posted By Carlo
This is puzzling. The installer for some reason...

This is puzzling. The installer for some reason cannot create our subdirectory inside /Library/PrivilegedHelperTools
Can you please run this in the Terminal:
ls -al /Library | grep...
Forum: Mac Software 03-18-2015, 11:09 AM
Replies: 8
Views: 13,598
Posted By Carlo
Thank you akprasad, We can reproduce a non...

Thank you akprasad,

We can reproduce a non sleeping screens issue.

I just want to make sure it's the same issue you are seeing, otherwise we may have two different issues.
Can you confirm that...
Forum: Mac Software 03-17-2015, 03:39 PM
Replies: 22
Views: 40,595
Posted By Carlo
Hi xav, At closer inspection we found out...

Hi xav,

At closer inspection we found out that you probably don't have a directory that we need to install on Yosemite.
It's a new one in 10.10 so probably got left out in the upgrade.

To...
Forum: Mac Software 03-17-2015, 09:20 AM
Replies: 2
Views: 12,678
Posted By Carlo
Hi eholohan, We can reproduce this issue....

Hi eholohan,

We can reproduce this issue. Interestingly I have an older version and it does not have problems.
We'll investigate and in case contact the Omni Group. They're outstanding devs and...
Forum: Mac Software 03-17-2015, 07:31 AM
Replies: 22
Views: 40,595
Posted By Carlo
Thank you xav, The logs show that only part...

Thank you xav,

The logs show that only part of the DisplayLink driver is running on your system. The service itself cannot be started.

The first thing to do in this case is:
- Use the...
Forum: Mac Software 03-16-2015, 04:50 PM
Replies: 22
Views: 40,595
Posted By Carlo
Hi xav, Can you please attach the full logs...

Hi xav,

Can you please attach the full logs collected by our debug tool?

The log tool is at http://www.displaylink.com/support/ticket.php?id=269
You can attach the logs here or send them...
Forum: Mac Software 03-16-2015, 01:23 PM
Replies: 3
Views: 8,591
Posted By Carlo
Hi Dave, According to our tests Apple has...

Hi Dave,

According to our tests Apple has fixed this issue in the very latest 10.10.3 beta - OS X 10.10.3 (14D98g)

Which 10.10.3 are you using?

Regards,
Carlo
Forum: Mac Software 03-16-2015, 12:09 PM
Replies: 8
Views: 13,598
Posted By Carlo
Hi akprasad, We can't reproduce either issue...

Hi akprasad,

We can't reproduce either issue on the 2.4b1 version.

Can you please send us the output of the debug tool? Please capture it immediately after waking from sleep when you've seen...
Forum: Mac Software 03-16-2015, 10:30 AM
Replies: 22
Views: 40,595
Posted By Carlo
You can attach the logs here or send them through...

You can attach the logs here or send them through http://www.displaylink.com/support/ask_question.php

Thank you,
Carlo
Forum: Mac Software 03-15-2015, 10:18 PM
Replies: 8
Views: 13,598
Posted By Carlo
Thank you we'll try to reproduce this issue ...

Thank you we'll try to reproduce this issue

Carlo
Forum: Mac Software 03-15-2015, 07:34 AM
Replies: 8
Views: 13,598
Posted By Carlo
Thank you akprasad, Are the two DisplayLink...

Thank you akprasad,

Are the two DisplayLink screens connected to two USB to VGA adapters? Do you know which model?

Is the second issue something new in the beta or also happening with earlier...
Forum: Mac Software 03-08-2015, 07:39 PM
Replies: 1
Views: 7,128
Posted By Carlo
What product is it? We need logs to say more. ...

What product is it? We need logs to say more.
The log tool is at http://www.displaylink.com/support/ticket.php?id=269
You can attach the logs here or send them through...
Forum: Mac Software 02-16-2015, 08:42 AM
Replies: 2
Views: 9,138
Posted By Carlo
We need more details to help: logs and the kind...

We need more details to help: logs and the kind of product you are trying to use, make and model.

The log tool is at http://www.displaylink.com/support/ticket.php?id=269
You can attach the logs...
Forum: Mac Software 02-16-2015, 08:40 AM
Replies: 6
Views: 13,168
Posted By Carlo
Hi All, As you probably all know from our...

Hi All,

As you probably all know from our FAQ, the logout issues are due to the Window Server crashing when virtual screens are present.

Different systems show the issue with different triggers...
Showing results 251 to 275 of 500
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