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Search took 0.02 seconds; generated 104 minute(s) ago. Search: Posts Made By: Carlo
Forum: Mac Software 02-12-2015, 09:02 AM
Replies: 6
Views: 12,340
Posted By Carlo
Hi jordanbop, The kernel extension that...

Hi jordanbop,

The kernel extension that panics is com.avatron.AVExFramebuffer. This is probably the virtual screen for a product called Air Display.

It's possible that the kext is making some...
Forum: Mac Software 02-11-2015, 09:23 AM
Replies: 1
Views: 9,928
Posted By Carlo
First thing I'd try to exclude power issues, by...

First thing I'd try to exclude power issues, by far the most common with this kind of product. First thing to try is connecting the monitor to a self powered hub.

Cheers,
Carlo
Forum: Mac Software 02-11-2015, 09:11 AM
Replies: 3
Views: 12,115
Posted By Carlo
The protected content issue is a known issue. We...

The protected content issue is a known issue. We have double and triple checked with Apple and this is expected behaviour.
We can either choose to have decent user experience and no HDCP content on...
Forum: Mac Software 02-10-2015, 09:44 AM
Replies: 6
Views: 15,226
Posted By Carlo
There are a few high cpu issues. The next...

There are a few high cpu issues.
The next update will fix one issue but we're still seeing an intermittent issue, usually happening after resuming from sleep.

About workarounds some issues are...
Forum: Mac Software 02-09-2015, 08:56 AM
Replies: 3
Views: 10,289
Posted By Carlo
Our Test Lead also points out a workaround: press...

Our Test Lead also points out a workaround: press option ('alt') while clicking on "Scaled" in the resolution selection to show a bigger list of resolutions.

We're still very interested in the...
Forum: Mac Software 02-08-2015, 10:57 PM
Replies: 3
Views: 10,289
Posted By Carlo
Hi, There could be different reasons...

Hi,

There could be different reasons including a driver bug.
Can you please collect the logs and send them to us?

The log tool is at http://www.displaylink.com/support/ticket.php?id=269
You...
Forum: Mac Software 02-08-2015, 10:54 PM
Replies: 1
Views: 8,152
Posted By Carlo
Hi erithtotl, Do you mean there is a dialog...

Hi erithtotl,

Do you mean there is a dialog saying "OSX 10.10.2 Display link drivers not compatible with E1659Fwu"?
If that is the case, is there any hint about which software is showing the...
Forum: Mac Software 01-23-2015, 09:01 AM
Replies: 5
Views: 14,752
Posted By Carlo
Hi JDB, I can only give limited information...

Hi JDB,

I can only give limited information however it's a very fair question.

The items you mentioned fall into a few categories, starting from the easiest:
1) Things that DisplayLink could...
Forum: Mac Software 01-09-2015, 09:34 AM
Replies: 13
Views: 25,220
Posted By Carlo
Yes it's better for us as well, seems that Apple...

Yes it's better for us as well, seems that Apple has followed up on this one.

Carlo
Forum: Mac Software 01-05-2015, 05:46 PM
Replies: 13
Views: 25,220
Posted By Carlo
Thank you Jmoo, this confirms our suspects on the...

Thank you Jmoo, this confirms our suspects on the issue. We have got unreliable results too in our testing.

Carlo
Forum: Mac Software 01-02-2015, 09:32 AM
Replies: 1
Views: 10,214
Posted By Carlo
Hi prk, This is puzzling. And quite worrying...

Hi prk,

This is puzzling. And quite worrying of course. It would be great if you could help us debugging this.

Can you please uninstall the DL software, repair disk permissions, install the 2.3...
Forum: Mac Software 12-25-2014, 04:20 PM
Replies: 1
Views: 32,934
Posted By Carlo
Hi mombaza, First thing best to check if the...

Hi mombaza,

First thing best to check if the device is available on the system. You can check on your System Profile:
Apple Menu -> About this Mac -> click System Report -> choose USB in the...
Forum: Mac Software 12-11-2014, 09:08 AM
Replies: 13
Views: 25,220
Posted By Carlo
Yes we've seen the same. Our own bug with Apple...

Yes we've seen the same. Our own bug with Apple is ID #19101518.

Carlo
Forum: Mac Software 12-10-2014, 12:56 PM
Replies: 8
Views: 17,223
Posted By Carlo
Hi purpleunicycle, The best thing is to send...

Hi purpleunicycle,

The best thing is to send us your logs.

The log tool is at http://www.displaylink.com/support/ticket.php?id=269
You can attach the logs here or send them through...
Forum: Mac Software 12-10-2014, 12:54 PM
Replies: 8
Views: 17,223
Posted By Carlo
BHCSD, We have looked at the logs you have...

BHCSD,

We have looked at the logs you have sent through our support website.
From the logs the device seems to be broken.

I have asked our technical support to advise you about how to return...
Forum: Mac Software 12-04-2014, 01:27 PM
Replies: 8
Views: 17,223
Posted By Carlo
I have never seen that kind of log before. It's...

I have never seen that kind of log before. It's coming from the composite driver, which means the device interfaces are never made available on the system.
Our driver does not even get a chance to...
Forum: Mac Software 11-28-2014, 10:44 AM
Replies: 52
Views: 151,625
Posted By Carlo
Thank you BMT and others, Will take your...

Thank you BMT and others,

Will take your advice, hopefully won't find issues with this change.

Cheers,
Carlo
Forum: Mac Software 11-27-2014, 09:34 AM
Replies: 1
Views: 23,813
Posted By Carlo
This is a known issue in Mavericks and later. ...

This is a known issue in Mavericks and later.

The main issues are listed here: http://www.displaylink.com/support/ticket.php?id=354

Regards,
Carlo
Forum: Mac Software 11-21-2014, 09:12 AM
Replies: 52
Views: 151,625
Posted By Carlo
Hi ehendrix, Sorry for going quiet on this...

Hi ehendrix,

Sorry for going quiet on this one. Yes we think this is a good workaround, we could apply it at install time.

We'd use
? [= Sender WindowServer] [=S...
Forum: Mac Software 11-18-2014, 09:24 AM
Replies: 2
Views: 11,592
Posted By Carlo
Can you please use this tool...

Can you please use this tool http://www.displaylink.com/support/ticket.php?id=269
And then send us the information using http://www.displaylink.com/support/ask_question.php

I agree it would be...
Forum: Mac Software 11-13-2014, 04:23 PM
Replies: 1
Views: 8,514
Posted By Carlo
Hi garyleehoward, We're very interested in...

Hi garyleehoward,

We're very interested in the panic reports and the system configuration!

Can you please attach the logs here or send them through...
Forum: Mac Software 11-13-2014, 04:20 PM
Replies: 5
Views: 11,157
Posted By Carlo
Hi mcasado, What kind of monitor do you have...

Hi mcasado,

What kind of monitor do you have and how is it powered? From the description it very much looks like a power issue with a USB powered product.

Cheers,
Carlo
Forum: Mac Software 11-01-2014, 09:20 AM
Replies: 15
Views: 32,030
Posted By Carlo
Hi All, I would be extremely surprised if...

Hi All,

I would be extremely surprised if printer drivers were affected by the bugs introduced in the graphics APIs since Mavericks.

Carlo
Forum: Mac Software 10-29-2014, 09:59 AM
Replies: 4
Views: 12,535
Posted By Carlo
Hi itadmincrbc, Unfortunately you have...

Hi itadmincrbc,

Unfortunately you have discovered a bug in the 2.3 beta (!).

The new logging is not enabled when upgrading from an older driver. This means that your logs don't contain the...
Forum: Mac Software 10-29-2014, 07:36 AM
Replies: 3
Views: 37,922
Posted By Carlo
Hi Neith, If you refer to flickering in...

Hi Neith,

If you refer to flickering in Safari, this is a known issue in Mavericks and later. Actually it's two different OS issues that conspire to a bad user experience.
Bug 1: On Mavericks...
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