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Search took 0.02 seconds; generated 35 minute(s) ago. Search: Posts Made By: Wim
Forum: Windows Software 04-17-2014, 11:37 AM
Replies: 5
Views: 19,667
Posted By Wim
This is probably not directly related to...

This is probably not directly related to DisplayLink, as we are just the video part of this dock, and this sounds like a general USB problem.

I see you have the USB 3.0 controller:

Fresco Logic...
Forum: Windows Software 04-17-2014, 11:31 AM
Replies: 12
Views: 22,957
Posted By Wim
This is the USB3.0 driver for the root hub of the...

This is the USB3.0 driver for the root hub of the laptop. It should not be possible to cause this to BSOD, but could be related to a device on the USB bus.

It could be due to a rare deadlock in...
Forum: Windows Software 04-17-2014, 11:21 AM
Replies: 2
Views: 20,401
Posted By Wim
This is correct. Samsung programmed them all with...

This is correct. Samsung programmed them all with the same serial number so only one will work at a time.

Changing the serial number can only be done on the production line by Samsung and not by...
Forum: Windows Software 04-17-2014, 11:20 AM
Replies: 48
Views: 101,711
Posted By Wim
There is no fix DisplayLink can do for this...

There is no fix DisplayLink can do for this issue. It looks like Windows 8.1 does not support displays with a resolution width of less than 640 pixels. This is probably a design decision by...
Forum: Windows Software 04-09-2014, 11:10 AM
Replies: 2
Views: 17,836
Posted By Wim
I think this is probably the same problem that is...

I think this is probably the same problem that is covered in this thread:

http://www.displaylink.org/forum/showthread.php?t=2277

Wim
Forum: Windows Software 04-09-2014, 08:56 AM
Replies: 4
Views: 40,801
Posted By Wim
Could you try the V7.6 Alpha, which includes a...

Could you try the V7.6 Alpha, which includes a new audio driver with a fix for a deadlock on some systems, which may also fix this BSOD:

http://displaylink.com/support/sla.php?fileid=112

Wim
Forum: Windows Software 04-09-2014, 08:35 AM
Replies: 20
Views: 34,131
Posted By Wim
Looks like Fresco software was previously...

Looks like Fresco software was previously installed on here and a Fresco service is still left behind (FLxHCIv)

"sc delete FLxHCIv" should remove this and allow the installation to continue.

Wim
Forum: Windows Software 04-03-2014, 10:41 AM
Replies: 6
Views: 13,136
Posted By Wim
The logs show you are using v6.1 DisplayLink...

The logs show you are using v6.1 DisplayLink software? If so this is really old and you should upgrade to the latest v7.5 M2 and see if this solves the issue first.

There have been so many changes...
Forum: Mac Software 04-03-2014, 10:30 AM
Replies: 4
Views: 15,225
Posted By Wim
Can you tell me what IP address...

Can you tell me what IP address downloads.displaylink.com resolves to? It should point to an Amazon S3 bucket.

Wim
Forum: Windows Software 03-31-2014, 02:42 PM
Replies: 21
Views: 41,617
Posted By Wim
This should now be fixed in v7.5 M2, available...

This should now be fixed in v7.5 M2, available from our website:

http://www.displaylink.com/downloads

Thanks

Wim
Forum: Windows Software 03-31-2014, 01:59 PM
Replies: 8
Views: 53,846
Posted By Wim
You may have already tried this, but have you...

You may have already tried this, but have you tried power cycling the dock to see if this solves the issue?

Wim
Forum: Windows Software 03-28-2014, 09:38 AM
Replies: 20
Views: 34,131
Posted By Wim
Thanks for the update. I've now added these extra...

Thanks for the update. I've now added these extra steps to the knowledgebase article to help others.

Wim
Forum: Windows Software 03-27-2014, 10:00 AM
Replies: 20
Views: 34,131
Posted By Wim
Its now finding a service called mctkmdldr. ...

Its now finding a service called mctkmdldr.

Have you installed other USB graphics software on this PC before? It looks like left over MCT software, but I don't see anything in your programs list. ...
Forum: Windows Software 03-26-2014, 04:25 PM
Replies: 20
Views: 34,131
Posted By Wim
There is a service called mctkmd still installed...

There is a service called mctkmd still installed that is causing the check to fail.
Follow the steps here to check MCT software is uninstalled:

http://displaylink.com/support/ticket.php?id=359
...
Forum: Windows Software 03-26-2014, 03:20 PM
Replies: 20
Views: 34,131
Posted By Wim
If you run the stand alone compatibility check...

If you run the stand alone compatibility check from here, you should find the same problem, but it will create a log file in the same folder as the executable. If you can share the log file, it will...
Forum: Windows Software 03-20-2014, 04:45 PM
Replies: 12
Views: 24,224
Posted By Wim
We now have an alpha of our next major release,...

We now have an alpha of our next major release, v7.6 which should address this issue. It can be downloaded here:

http://displaylink.com/support/sla.php?fileid=112

Thanks

Wim
Forum: What to buy? 03-18-2014, 04:32 PM
Replies: 3
Views: 15,384
Posted By Wim
That works as designed. You can have 1 screen at...

That works as designed. You can have 1 screen at > 2048x1152 (eg 2560x1600) or 2 screens <= 2048x1152. The DL-3900 in these docks does not support 2 displays when one has a higher resolution than...
Forum: Mac Software 03-18-2014, 03:57 PM
Replies: 1
Views: 12,050
Posted By Wim
Mac Software Release 2.2 Beta now available

Thanks for all your feedback you have provided using DisplayLink on the latest 10.9.X OS X. We now have a 2.2 beta that should give a much better OS X 10.9 experience when used with a single...
Forum: Windows Software 03-12-2014, 09:52 AM
Replies: 14
Views: 41,861
Posted By Wim
Since you have Visual Studio installed, can you...

Since you have Visual Studio installed, can you check the process name of the reboot prompt window? To do this:
1. Run Spy++
2. Press Ctrl+F
3. Drag and drop the crosshair pointer on the restart...
Forum: Windows Software 03-04-2014, 12:56 PM
Replies: 3
Views: 11,060
Posted By Wim
The way to remove the lag is to have a more...

The way to remove the lag is to have a more powerful PC. This just about meets the minimum specs:

http://displaylink.com/support/ticket.php?id=52

It would be usable, but will probably have some...
Forum: Windows Software 03-04-2014, 12:54 PM
Replies: 6
Views: 17,225
Posted By Wim
Will the setup.exe install if you run the setup...

Will the setup.exe install if you run the setup with a command line switch:



Also - are you running Microsoft Antimalware? A recent update seems to have caused installations to take up to 10...
Forum: Windows Software 02-28-2014, 10:56 AM
Replies: 6
Views: 13,017
Posted By Wim
It's not. DisplayLink is just the video driver,...

It's not. DisplayLink is just the video driver, and our USB driver is for a wired link. There is a driver for the wireless link that was made by alereon (http://www.alereon.com/), but this now looks...
Forum: Windows Software 02-27-2014, 01:26 PM
Replies: 9
Views: 16,868
Posted By Wim
I've not heard of this before and not had other...

I've not heard of this before and not had other users raise it. This leads me to think there is a subtle hardware problem with the dock that is preventing speeds above 10MBit being auto negotiated.
...
Forum: Windows Software 02-27-2014, 01:23 PM
Replies: 6
Views: 13,017
Posted By Wim
It sounds like the wireless link is crashing, not...

It sounds like the wireless link is crashing, not the DisplayLink software. The wireless link is not made by DisplayLink. I think it would be best to contact Diamond about this as it is outside the...
Forum: Windows Software 02-27-2014, 01:21 PM
Replies: 9
Views: 19,981
Posted By Wim
I meant the device manager under Computer...

I meant the device manager under Computer Management. See attached of how I expect it to look.
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